What can I do to log into my email?

Question

What can I do to log into my email?

Barbara Hernandez 0

UTC Date: 2025-05-07T01:56:26.744Z
Client Id: 17E7EFED04F24BB7BD3EF23C1103E24E
Session Id: 9eeaabe2-f1bc-4b3c-9c5b-9ef311311c1d
Client Version: 20250425004.11
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object._ [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.4a66b892.js:1:1040)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.4a66b892.js:1:159490
st: 500
ehk: X-OWA-Error
efe: PH7PR03CA0029
emsg: UserHasNoMailboxAndNoLicenseAssignedError

Hien-L 4,180 Reputation points Microsoft External Staff Moderator

2025-05-09T03:53:48.9+00:00

Hi Barbara Hernandez,

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hien-L 4,180 Reputation points Microsoft External Staff Moderator

2025-05-13T02:41:52.1233333+00:00

Hi Barbara Hernandez,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

1 answer

Your answer

Hien-L 4,180 Reputation points Microsoft External Staff Moderator

2025-05-09T03:53:48.9+00:00

Hi Barbara Hernandez,

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hien-L 4,180 Reputation points Microsoft External Staff Moderator

2025-05-13T02:41:52.1233333+00:00

Hi Barbara Hernandez,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

Answer 1

Hi Barbara Hernandez,

Welcome to our forum!

The error message "UserHasNoMailboxAndNoLicenseAssignedError" indicates that this is a license issue. It could be that the admin has not assigned an Exchange online license to your account yet.

Please refer to this article: https://answers.microsoft.com/en-us/msoffice/forum/all/something-went-wrong-we-couldnt-find-a-mailbox-for/6480660c-db0d-4c2f-b04d-9e01ab2a4f3d

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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What can I do to log into my email?

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