Unable to delete APP Service

Question

I have been having issues with my app services over the last two weeks.

• tried to install theme template which failed.
• staging site crashed
• unable to do a restore of all the back ups
• main site crashed
• Most recently May 6, the website went offline without anyone touching the site.
• there was no option to restore the account from staging
• the staging slot kept failing - Backup configuration not found for site 'LFCCOG-WORDPRESS' with slot 'staging'
• tried to delete the app service and the system error out.
• I had to delete the Resource Group in order to delete the app Service.
• this has been about 4-6 times, resulting in me deleting the resource and app groups.
• a new resource created
  how do i ensure that my wordpress site is stabled and working

looked to get a video playback from the log: Playback Error - We're sorry, but something went wrong.

up to an hour after redoing the resource group the staging slot failed

1. Error codeNotFound
2. MessageBackup configuration not found for site 'LIVINGFH' with slot 'staging'

Answer 1

Hi WebAdmin-Jason,
Based on the details you shared, to avoid recurrence and improve the reliability of our WordPress app service
You can setup a regular backup with your configuration for both production and staging slots
individually:
Go to Azure service in Azure portal ->navigate to backups (under settings)-> configure your backup for both production and stagging.
https://learn.microsoft.com/en-us/azure/app-service/manage-backup?tabs=portal
Also avoid direct installation theme on production better to use deployment pipelines which install theme in staging environment first and test thoroughly, then swap production to deployment slots.
https://learn.microsoft.com/en-us/azure/app-service/deploy-staging-slots?tabs=portal
Also use Diagnostics service to identify the root cause, use auto heal to recover automatically
Go to your App Service > Diagnose and solve problems > Auto-Heal
Avoid applying delete locks until completely needed and double-check before creating resources relying on others (eg, slot based on site configuration or backup).
https://learn.microsoft.com/en-us/azure/app-service/troubleshoot-diagnostic-logs
https://learn.microsoft.com/en-us/azure/azure-resource-manager/management/lock-resources?tabs=json
if you have any further concerns or queries, please feel free to reach out to us, and also could you please check your private messages and respond there?

Answer 2

@Alekhya Vaddepally the system seem to have had a glitch with deleting the account as I was final able to get it delete it after loggin this ticket.

I will attempt the other suggestions especially the autoheal. in previous attempt not even the backup worked so i deleted my wordpress app service. luckily the site wasnt started yet and not a major lost except in lime. I am a believer of the staging slot for work and then transfer.

Again. I will try the other items as this is new to me. Thanks for all the link.