DIDNOT RECEIVED FREE CREDITS

Question

I have signed up for an Azure account for the first time, but I did not receive the free credits and not even received a notification. Is there still a way for me to claim or receive the free credit?

Answer 1

Hello BADRI A,

Thanks for your question.

You must meet the following conditions:

Never had an Azure subscription tied to your Microsoft account before.

Signed up using a new Microsoft email and a new phone number + credit card.

• Selected the correct offer: https://azure.microsoft.com/free

If you did, go to the Azure Portal portal.azure.com and cost management to check if you previously had a subscription and it has expired. e,g Cost Management + Billing > Overview > Check Available Credit

One last thing to do is check if you are in the correct directory. Click the settings icon and on the top right and select directories to see if you can find the existing. subscription.

As a last resort I recommend contacting global support here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola