Unable to use Microsoft Copilot Chat to interact with 365 apps (Outlook, Teams)

Question

Unable to use Microsoft Copilot Chat to interact with 365 apps (Outlook, Teams)

Leonardo-9094 20

I set up a payg billing for Microsoft 365 Copilot Chat, it's linked to an Azure subscription and Resource Group. I set it up in Microsoft 365 Admin Portal > Copilot > Copilot pay-as-you-go billing, as in the image below:

User's image

I tried to follow the steps here, but I was unable to find the billing option both in the New admin center & Classic admin center views.

Basically I have one question: Does pay-as-you-go Microsoft 365 Copilot Chat allow the integration for Office 365 apps, such as Outlook, Teams, etc.?

Because I tried to use Copilot both in Outlook and Teams but it's still unable to check the elements within when prompted, telling me it's unable to access to them. It's like I'm still using the standard Copilot.

Another thing I noticed is that the resource group in which this billing plan was associated didn't create any resource, I don't know if that's normal. I have admin permissions.

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Answer 1

Karan Shewale 75 Microsoft External Staff

Dear Leonardo-9094 ,

Thank you for reaching out about the issue with Microsoft 365 Copilot Chat not integrating with apps like Outlook and Teams. I understand how important this functionality is, and I’m here to help.

Based on your message, here are some key points and suggestions:

Licensing and Permissions

License Requirements: To use Copilot inside apps like Outlook or Teams, your organization must have at least one eligible commercial Copilot subscription, and the license should be assigned to your user account.

Admin Access: Please ensure you have the necessary permissions (Global Admin or AI Admin) to configure Copilot settings.

Setup and Configuration

Pin Copilot Chat: You can pin Copilot Chat in Teams, Outlook, and the Copilot app via the Microsoft 365 admin center under Copilot > Settings > Pin Copilot.

Billing Setup: Make sure the pay-as-you-go billing plan is correctly configured in the Power Platform admin center by selecting your Azure subscription and resource group.

Troubleshooting Tips

Resource Group: It’s normal not to see resources directly created in the group; the billing is usage-based.

Feature Access: Please check that Copilot features are supported in the content you’re trying to access. For example, Copilot may not work with encrypted or IRM-protected emails.

Additional Information

Copilot Chat features work best with the Outlook Classic app and a properly configured mailbox.

Refer to the official Microsoft support documentation to ensure all setup steps are followed correctly.

If the issue continues, I recommend contacting Microsoft Support or checking their documentation for more detailed guidance.

Please let me know if you'd like help with any specific part of the setup.

Best regards,

Karan Shewale

Leonardo-9094 20 Reputation points

2025-05-08T19:07:56.9266667+00:00
Hi Karan, thank you for your reply, I believe the issue is about the license, does that mean I need a single Microsoft 365 Copilot assigned to the user who's going to configure the billing account? Is the license needed this one Microsoft 365 Copilot?

There is one user email who has this license, it's not me, but this account does have global admin permissions. This is the subscription that account has.

About Setup and Configuration

I have already pinned Copilot Chat to the apps.

I have the necessary admin permissions in the corresponding account.

What I don't quite understand is if that global admin user has the license, and the billing has been configured, what is the reason this payg Copilot still does not work, the billing account should have been configured by that user?

Another question, what's the difference between creating the billing in Power Platform and in Office 365? I did in both, first in Power Platform but then within Office365, both point towards the same resource group.
Karan Shewale 75 Reputation points Microsoft External Staff

2025-05-09T04:39:45.53+00:00

Hi Leonardo-9094

Yes, you're right — the issue is likely with the license.

Only one Microsoft 365 Copilot license is needed, but it must be assigned to the same user who sets up the billing. If someone else (not you) has the license and is also a global admin, they should be the one to configure the billing account.

Power Platform vs Office 365 Billing

Power Platform billing is for Power Apps, Power Automate, etc.

Office 365 billing is for services like Copilot in Outlook and Teams.

Since both are pointing to the same resource group, that’s okay — but for Copilot, the billing must be done from the Office 365 Admin Portal.

So in short: Make sure the global admin who has the Copilot license is the one setting up billing in Office 365, not Power Platform.

Let me know if you want help checking that!

Regards,

Karan Shewale

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Unable to use Microsoft Copilot Chat to interact with 365 apps (Outlook, Teams)

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