Windows generic driver

Question

I have midi device bought back on 2006 and happily used until early 2017 in XP, Windows 7, 8.1 and lastly windows 10. After one of the major windows update my device stop detected by W10. At first i forget device is using windows  generic drivers and i contacted the hardware support. They answered nothing to do with them, device uses windows generic drivers.

Now: maybe every 10 windows start 2 of them will recognize the device so i can use, 8 of them won't detect. The device is ESI M4U

Windows 10 Pro (64-bit)

ASUS Z97-A ATX DDR3 2600 LGA 1150

Intel Core i7-4790K Processor (8M Cache, up to 4.40 GHz) (BX80646I74790K)

16GB G.Skill DDR3 PC3-19200 2400MHz Trident X Series CL10 (10-12-12-31) Dual Channel kit

Samsung 840 Pro Series 2.5-Inch 512 SATA_6_0_gb Solid State Drive MZ-7PD512BW

Answer 1

Hi Arik,

The challenge you're experiencing with using your MIDI on your Windows 10 PC might be due to a driver compatibility issue. That being said, we'll need more details to properly address your concern. Kindly answer the following:

• Are you getting any error messages?
• Are you using a third-party software to operate the device?
• Have you tried running the troubleshooter for hardware and devices?
• What is the OS Build of your Windows 10 PC? To verify this information by clicking the Start button, type winver, and then press Enter.

The troubleshooter for hardware and devices will scan and fix your PC for any hardware or device driver misconfiguration. Follow these steps to run the troubleshooter:

1. Click the Start button.
2. Go to Settings.
3. Select Update & Security > Troubleshoot.
4. Under Get up and running, select Windows Update.
5. Click Run the troubleshooter.
6. If prompted, click Yes or enter the administrator password.
7. Follow the on-screen instruction.

You can also access the troubleshooter online from this **link**.

We'll be waiting for your reply.

Answer 2

Hello, thanks for the quick reply

After your suggestions by luck i made a 3 successfully windows start. But now my device didn't recognized again and i did your suggestions.

I am getting error message when i launch my daw software because every time i open my daw it checks connected midi hardware. Other than that my device has no UI, no control panel

Windows Update

Issues found

Potential Windows Update Database error detected Fixed

Repair Windows Update Database Corruption Completed

Windows Update components must be repaired Fixed

Repair Windows Update components Not run

Check for pending updates Fixed

Download and Install pending updates Completed

Potential issues that were checked

Default Windows Update data locations have changed Issue not present

Some security settings are missing or have been changed Issue not present

Check for missing or corrupt files Issue not present

System date and time aren't correct Issue not present

Potential Windows Update Database error detected Fixed

Possible issues may prevent Windows Update from keeping your system up to

date.

Repair Windows Update Database Corruption Completed

One troubleshooting step to resolve WU issues is to delete and re-download

updates to your computer. Would you like to try this step now? Depending on

your network configuration, you may incur download costs.

DataStoreAndWULogFiles.zip

6.16MB

File Name: DataStoreAndWULogFiles.zip

< Windows Update components must be repaired Fixed

One or more Windows Update components are configured incorrectly.

Repair Windows Update components Not run

Repairing Windows Update components frequently resolves common Windows

Update errors.

< Check for pending updates Fixed

Download and Install pending updates Completed

Did you know that there are pending updates for this machine? Choose “Apply

this fix” option below to start the update process in the background

immediately.

Default Windows Update data locations have changed Issue not present

The location where Windows Update stores data has changed and must be

repaired.

Some security settings are missing or have been changed Issue not present

Check for missing or corrupt files Issue not present

System date and time aren't correct Issue not present

Detection details

Network Diagnostics Log

File Name: 5D2F2A07-CE9E-445D-9FCA-3478E78D9444.Diagnose.Admin.0.etl

Network Diagnostics Log

File Name: A0BF38EE-CB1F-4D72-BE3E-6FCF55B0E9A7.Diagnose.Admin.1.etl

Other Networking Configuration and Logs

File Name: NetworkConfiguration.cab

Other Networking Configuration and Logs

File Name: NetworkConfiguration.cab

IsPostback_RC_PendingUpdates

IsPostback: False

IsPostback_RC_PendingUpdates

IsPostback: True

Service Status

Problem with BITS service : The requested service has already been started. More help is

available by typing NET HELPMSG 2182.

Service Status

Problem with BITS service : The requested service has already been started. More help is

available by typing NET HELPMSG 2182.

Collection information

Computer Name: DESKTOP-7H9EN0N

Windows Version: 10.0

Architecture: x64

Time: Tuesday, January 23, 2018 3:13:04 PM

Publisher details

Background Intelligent Transfer Service

Find and fix problems that may prevent background downloads from working

Package Version: 3.5

Publisher: Microsoft Windows

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version: 4.0

Publisher: Microsoft Windows

Windows Update

Resolve problems that prevent you from updating Windows.

Package Version: 9.3

Publisher: Microsoft Windows

Windows Update

Resolve problems that prevent you from updating Windows.

Package Version: 9.2

Publisher: Microsoft Corporation

Answer 3

Have you checked if your device is tested for Windows 10 Creators update?

You can check with your manufacturer or you can wait for the next windows update that may fix this.