Autentificator problem

Nemanja Dragicevic 0 Reputation points
2025-05-19T15:36:44.6566667+00:00

Hello,

I have a problem signing in to my work admin account

<removed>@milanmunjas.onmicrosoft.com

I changed my phone and reinstalled autenticator app, but during login it keeps asking for a verification from the old deleted app. How can i fix this?

Microsoft Security | Microsoft Authenticator
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  1. Bruce (SqlWork.com) 81,971 Reputation points Volunteer Moderator
    2025-05-19T15:52:10.44+00:00

    your new phone with not work for authentication until it has been added as a trusted device. if you do not have the old phone, you will need to do an account reset. you can have a azure admin reset your password. if you are the only ad admin, you will need to open a support ticket.


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