Im trying to log into my account and I can’t because I’ve changed my phone and I don’t have access to my Authenticator

Question

I just need someone to speak to about my problem and I’ve got everything the email password and recovery email and number

Answer 1

Same for me

Answer 2

Dear @Fahad ,

Thank you for posting your question in the Microsoft Q&A forum.   

Based on your inquiry, we understand that you have switched to a new device and cannot log in due to not having the Authenticator app on it. We will be glad to assist you in this part.    According to this issue, may I know if you know any other Global Administrators in your organization?  

• If yes, please ask them to follow this article to proceed to reset your 2FA so that you could re-register again: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn 
• If no, then you are the only Global Administrator and you are completely locked out from the tenant. You might need to contact us via phone service number: Customer service phone numbers - Microsoft Support. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to DataProtection team who could help you to regain access.  

Please note that this team is always overwhelmed, so you might need to wait for them to call you, this should take 3-10 working days. I know that this is not a convenient solution to hear but it seems to be the only way, and it's recommended that you should have a secondary/backup Global Administrator to fix this issue on your own.  

If you need further assistance, please let us know.  

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.