Email: "Action required: Make a purchase by June 27, 2025 to continue using your tenant"

Question

I received this email and I have no idea what it's about:

"You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID c0d596af-b0dd-43e2-a4bc-a0819968b51b) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before June 27, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services."

The Microsoft Community forums are full of questions from others who have received the same email and don't know what it means, but the responses are not helpful.

Does anyone know what it's about?

Answer 1

Hi @DLorde ,

I will put again this answer for better visibility, at least to the others who have the same issue as you.

As mentioned earlier in the very first answer, the Entra ID tenant was created when you subscribed to any Microsoft on business products. However, we were not able to explain to you as we do not have the internal tool to check on your tenant ID to give you a deeper answer on this - which remains inconvenient.

If you believe that you do not have any subscription on business side - then you do not need to worry about it as it will not your personal Microsoft account as well as its subscription. If you still suspect and need to investigate, the only direct way is to subscribe a trial tenant which allows you to get into the Admin Center and then raise the ticket about the provided tenant ID, the Microsoft Support Team will be able to help you identify which tenant it is and which email address is the Global Administrator's address - assuming that the Microsoft support hotline number could not provide you the solution which resulted in going in a circle.

As the forum moderators, we are trying the best to give you the right direction as well as explanation despite having no accesses to internal database. We apologize for any inconveniences caused by this issue, and we really hope that this could get solved.

You could follow this link: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-plans-and-pricing?msockid=3eb6980b5c6860e63a588d0c5d1761d6 to get a trial in order to raise the ticket (when you could access to M365 Admin Center) and then cancel it once everything has been clarified. The question order should be:

1. Provide your tenant ID and ask which domain/address that represents this ID.
2. Ask about the Global Administrator of that tenant.
3. Ask about the relationship or any pending subscription.
4. Ask about any other things you are worried.

If you prefer to be contacted, consider following Bandela's original answer for offline help so he could provide you the assistance directly. My suggestion above is also a good choice if you would like to clarify all things again - and please make sure to turn off the trial renewal when you are contacting Microsoft Support Team.

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Answer 2

Hi @DLorde
The email you received from Microsoft indicates that your Microsoft Entra ID tenant has been inactive for more than 200 days. It's a reminder to take action regarding your Microsoft Entra ID tenant due to inactivity.

To avoid any problem in service, you should consider making a purchase or renewing your existing subscriptions before the specified deadline (June 27, 2025). This will help keep your tenant active.

Hope this helps. Do let us know if you have any further queries.
If this answers your query, do click `Accept Answer` and `Yes`.

Answer 3

Hi @DLorde

Thank you for sharing your issue on Microsoft Q&A.   

Based on your inquiry, we understand that t you have received an announcement about purchasing your Microsoft account to active your Entra ID tenant mail. We will be glad to assist you in this part.     

I Understand that the email you received from Microsoft regarding your Microsoft Entra ID tenant indicates that your account has been inactive for over 200 days.   

Your Microsoft Entra ID tenant (ID: c0d596af-b0dd-43e2-a4bc-a0819968b51b) has been inactive, which means that no activity has occurred for more than 200 days. This inactivity could lead to the tenant being flagged for deactivation.    

To continue using your tenant, you need to make a purchase before June 27, 2025. If you don't make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.   Please note that this email does not affect your data or accounts. If no purchase is made by the deadline, your current tenant will become inaccessible.  

We hope this information is helpful. 

If you need further assistance, please let us know.

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