Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Locked Out of Global Admin Account – MFA Reset Required
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Somayeh Khosravi
0
Reputation points
Dear Microsoft Support,
I need urgent assistance regaining access to the only Global Administrator account for our Microsoft 365 tenant linked to the domain dav-co.ir.
The account (******@dav-co.ir) was protected with MFA via Microsoft Authenticator, which was lost due to a factory reset of the mobile device. No backup was configured, and I am now completely locked out.
There are no other admin accounts in the tenant, so I am unable to reset MFA myself. Please assist with recovery.
Key details:
- Global Admin Email: ******@dav-co.ir
- Setup Microsoft Account: ******@gmail.com
- Organization Domain: dav-co.ir
- Issue: Lost access to MFA – need reset
- Access Needed: Microsoft 365 Admin Center, Power BI (Fabric), Entra ID
I can verify domain ownership and provide any documentation required.
Thank you in advance for your help.
Microsoft Authenticator
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