SLA Report Download

Question

Hello, we are a SaaS solution and host our production on Azure. We use application insight's availability insights (availability testing) as a way to be alerted for downtime (as well as alerts for when/if the entire VM goes down). Our clients are asking us for SLA reports and think if the below report was downloadable, it would be useful.

Answer 1

Hello Michael Briseno,

Yes, the SLA report you are looking for can be accessed through the Application Insights availability insights. the SLA workbook template can be accessed from your Application Insights resource in two ways:

1. You can view the SLA report by navigating to the Availability experience and selecting SLA Report from the top navigation bar
2. Or by opening the Workbooks experience and selecting the Downtime & Outages template.

Note: The parameters set in the workbook influence the rest of your report.

• Subscriptions, App Insights Resources, and Web Test: These parameters determine your high-level resource options. They're based on Log Analytics queries and are used in every report query.
• Failure Threshold and Outage Window: You can use these parameters to determine your own criteria for a service outage. An example is the criteria for an Application Insights availability alert based on a failed location counter over a chosen period. The typical threshold is three locations over a five-minute window.
• Maintenance Period: You can use this parameter to select your typical maintenance frequency. Maintenance Window is a datetime selector for an example maintenance period. All data that occurs during the identified period is ignored in your results.
• Availability Target %: This parameter specifies your target objective and takes custom values.

However, While Application Insights doesn’t offer a built-in “Download SLA Report” button, combining Log Analytics queries with Workbooks or Power BI gives you a flexible and powerful way to generate and export SLA reports.

For your clients, the Downtime & Outages workbook provides powerful prebuilt queries and data visualizations that could enhance their understanding of your service's availability. While the report itself may not be downloadable, you can customize and share the insights with your team or leadership.

---

If the provided solution works for your query, please do not forget to Accept the answer and Upvote it. this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks