Exam Registration error

Ryan Coyle 21 Reputation points
2021-01-12T18:34:58.913+00:00

Hi MS,

I'm having an issue scheduling a certification from my profile. I am getting the following error.

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam: •Use Internet Explorer (version 9 or above) or Edge

•Clear all cache and cookies

•Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I the steps and contacted Kara in the chat and she asked me to ask a question here.

if you could let me know what I need to do to get my profile setup right so I can schedule the exam that would be great thanks.

Best Regards

Ryan

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Accepted answer
  1. Anonymous
    2021-01-12T19:04:51.52+00:00

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Pearson VUE Customer service
    Pearson VUE contact / chat

    --please don't forget to Accept as answer if the reply is helpful--

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