Unable to recover my accounts

Question

Hi,

I have changed my phone and in new one my accounts got unlinked. I am unable to sigh in to my accounts.

Answer 1

Dear @Ahmad Nawaz Khan  

Thank you for contacting Microsoft Q&A Forum. 

According to your issue, I understand you are unable to sign in to your accounts after switching to a new device. Here are a few suggestions that may help resolve the issue:  

In case your account is school/ business account, you can follow these ways to address your problem:               

If you are the only Global Administrator and you are completely locked out of your tenant, you may need to contact us via our phone support service: Customer service phone numbers - Microsoft Support. The support agent will create a ticket for you and transfer it to the Data Protection team, who can help you regain access.   

If you're a normal user or there are other Global admins present, please contact them to request a Multi-Factor Authentication (MFA) reset. They will be able to assist you in regaining access to your account. To help them proceed, kindly ask your IT administrator to follow the steps outlined in the following Microsoft Learn article: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn  

 

In Case your account is a personal Microsoft account, you can try to recover your account via the Recovery Page 

You can access it here: https://account.live.com/acsr 

Steps to Use It: 

1. Enter your Microsoft account email (or phone number/Skype name). 
2. Provide an alternate contact email where Microsoft can reach you. 
3. Verify your identity by answering questions about your account: 
   • Past passwords 
     • Services you’ve used (e.g., Xbox, Outlook) 
       • Billing information (if applicable) 
       1. Submit the form and wait for Microsoft to review your request. 
          • You’ll usually get a response within 24 hours 

We understand this can be challenging, and we appreciate your patience. 

I hope this helps clarify your situation and guides you toward regaining access to your accounts. Please feel free to ask if you have any other questions. 

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