SPFx Teams app is not updating in mobile (iOS)

Question

When I upload a new SPFx Teams app to the App Catalog, the app is not updating in my tenant on mobile devices. On browser and on the Teams desktop client, the new app appears. I have tried the following:

• Clearing app data through platform settings
• Clearing app data through Teams app settings
• Updating version number of SPFx app (both teams manifest.json file and SPFx package-solution.json file)
• Creating a new channel and adding the app as a tab in mobile
• Deleting and reinstalling the Teams app

Any suggestions? Thank you.

Answer 1

Hi Pete

Thank you for reaching out to the Microsoft Q&A Forum, and I apologize for the inconvenience you're experiencing.

Based on your description, I understand that you're facing an issue where, after uploading a new SPFx Teams app to the App Catalog, the app does not update on mobile devices within your tenant.

Unfortunately, as a forum moderator, I do not have access to the full set of resources or licenses required to provide a definitive answer. However, as far as I know, in some cases, after uploading a new SPFx Teams app, it may take some time for the changes to propagate across all platforms — this can take up to 24–48 hours.

Otherwise, you can also try the following steps on your mobile device to force a refresh:

• Delete the saved user credentials account on your iOS device.
• Uninstall and reinstall the Microsoft Teams app.
• Sign in again

If the issue still persists after this period and after trying the above steps, I recommend raising a support ticket directly through the Microsoft 365 Admin Center. This will connect you with Microsoft’s technical team, who can provide a more direct and effective solution for your case.  

1. Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin | Microsoft Learn.        
2. Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support  
3. Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Customer service phone numbers - Microsoft Support   
4. Contact a Reseller (if applicable): If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team. 

Hope you will solve the problem soon

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