Azure Database for MySQL
An Azure managed MySQL database service for app development and deployment.
996 questions
Being charged recursive fee for non-existent service (Azure DB for MySQL flexible server)
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Ming Yeung
0
Reputation points
Lately we noticed there were abnormal fee in our Azure pay-as-you-go subscription. And upon further inspection we found that we were charged for "Azure Database for MySQL Flexible server", which cost us ~US170/month, date back to almost a year ago.
When we check our service plan we cannot find such item. And I submitted 3 refund tickets (because it won't allow me to request refunds for older bills) and get refunded. HOWEVER, in my new bill I see "Azure Database for MySQL Flexible server" again, and now I can't even apply for a refund because "Expedited refund limit reached".
This is ridiculous, please help to fix this and refund. The fact that I need to subscribe to a support plan (USD29/month) to submit this request is even more ridiculous.
Azure Database for MySQL
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Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator2025-06-19T05:41:34.0733333+00:00 Hi Ming Yeung
Greetings!
As we understand that, you are dealing with some unexpected charges for Azure Database for MySQL Flexible Server that you can't seem to find in your subscription.
We would like to inform you that, make sure you are checking the right subscription in the Azure portal. Sometimes customers have multiple subscriptions, and the charges might be linked to another one. If you set up this service at some point, use the Azure portal to examine your usage metrics to confirm if it's actually running and incurring charges. You can monitor and track your usage via the Subscriptions option to see related metrics.
I recommend you to create a billing support ticket which is free of cost. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
Steps to create support case: How to create a support ticket for Azure billing and subscription issues
If you have questions or need help, create a support request and choose Issue type as “Billing” OR Call to “Global Customer Service phone numbers”.
I hope, This response will address your query and helped you to overcome on your challenges.
Please do let us know if you have any further queries.
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Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator
2025-06-20T01:02:36.74+00:00 Hi Ming Yeung
We haven’t heard from you on the last response and wanted to follow up to check if your issue has been resolved.If you have found a solution, we would appreciate it if you could share it with the community, as it may be helpful to others. Otherwise, please provide more details, and we will do our best to assist you further.
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Ming Yeung 0 Reputation points
2025-06-20T10:47:23.29+00:00 Thanks Vijayalaxmi, just replied to your private message.
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Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator
2025-06-24T01:41:16.28+00:00 Hi Ming Yeung
Could you please share the requested details via private message. -
Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator
2025-06-25T03:17:31.69+00:00 Hi Ming Yeung
We haven’t heard from you on the last response and wanted to follow up to check if your issue has been resolved. -
Ming Yeung 0 Reputation points
2025-06-25T03:39:00.7733333+00:00 Hi Vijayalaxmi, it's not resolved, and I've just replied to your message.
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Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator
2025-06-27T08:07:43.71+00:00 Hi Ming Yeung
I would request you to please reach out Global Customer Service phone numbers this enables you to work closely with the support engineers and get a quick resolution to your issue.
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Ming Yeung 0 Reputation points
2025-06-27T08:33:16.2566667+00:00 Hi Vijayalaxmi, I called the customer service phone number (+852 3002 3256), an AI answered and ask for further info. And when I said I have issue with MySQL server billing, the AI kept saying "I don't understand your question", and ask me to go to https://aka.ms/assist
This is ridiculous, do I have to cut my credit card to stop your bill????
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Saraswathi Devadula 7,095 Reputation points Microsoft External Staff Moderator2025-07-02T11:48:28.3266667+00:00 Hi Ming Yeung
Kindly please share the information requested in the support ticket, which will help us to investigate and provide the refund.
Thank you.
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