I am not able to login to my tenant.Error message: AADSTS5000224.Trace ID: 0643a3d7-35b6-4000-8673-28314c2f5d00 Correlation ID: 0fa838a5-e295-485f-85f3-c712abe91887 Timestamp: 2025-06-24 05:42:49Z

Question

I am not able to login to my tenant in azure portal with following error.

Answer 1

Hello Tulsi Bhoyar,

Thanks for your question.

Based on your description, it looks like you're encountering error code AADSTS5000224 while accessing the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident.

You will need direct support. You can call global support lines here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Also another option is to add your case to an existing thread I found if the Microsoft staff can help you check:

https://learn.microsoft.com/en-us/answers/questions/2281228/error-message-aadsts5000224-we-are-sorry-this-reso

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Hello Tulsi Bhoyar,

Based on your description, it looks like you're encountering error code AADSTS5000224 while accessing the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to re-enable authentication for your tenant.

I’ll need a few details to coordinate with our engineering team. Please share the following information via private message, as it contains personally identifiable information (PII):

• The affected tenant’s onmicrosoft.com domain name or TenantId
• The Global Administrator’s User Principal Name (UPN)

Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.

Answer 3

Hey, have shared the details in the private message.