Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
978 questions
Orphaned Microsoft account support challenges
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Robert Marquardt
0
Reputation points
An account has been orphaned and access to support has been challenging.
Attempts to use Microsoft's automated phone line result in links that cannot be accessed due to the orphaned status. A support ticket was submitted through a separate Azure business account, but the team indicated they cannot assist because the orphaned account is classified as consumer.
Communication with consumer support through agent chat led to the response that "Azure is business side, we can't help," which has been repeated twice. The Azure Data Protection team also stated that the account is a consumer account and they are unable to provide assistance.
Currently, there is no access to cancel the account, and the last resort being considered is to cancel the credit card to prevent further charges, although hoping to find a resolution without taking that step.
Azure Role-based access control
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IoTGirl 3,696 Reputation points Microsoft Employee Moderator2025-06-24T20:06:49.42+00:00 You can reach out to the Credit card company and have them deny the charges without cancelling the card but if this is a subscription, it will continue to charge. Do you know what was purchased? Can you not cancel the subscription that way? Can the "Orphan Account" sign in here? https://support.microsoft.com/en-us/contactus
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Sanoop M 4,310 Reputation points Moderator2025-06-25T02:49:13.42+00:00 Hello Robert Marquardt,
I have initiated the Private Message and I have asked you to provide few details over the Private Message to proceed further in this issue.
Please review it and provide the required details over the Private Message.
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Sanoop M 4,310 Reputation points Moderator
2025-06-26T03:06:27.5933333+00:00 Hello Robert Marquardt,
I am just checking in to see if you had a chance to review my Private Message. Please review it and provide the requested details over the Private Message to proceed further accordingly.
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Raja Pothuraju 23,805 Reputation points Microsoft External Staff Moderator2025-07-03T06:40:31.1166667+00:00 Hello Robert Marquardt,
We’re here to help you with your request. Please share your support ticket number so that I can review your previous conversations with the support engineer and understand why they have been unable to resolve your issue.
Since you mentioned that you’re having trouble logging in to Azure with your personal account, I will engage the Data Protection team to help recover your account.
To proceed, I’ll need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
- Contact phone number (with country code)
- Contact email address
- Global admin email address (affected account)
- Country
- Time zone
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