Azure DevOps presents noticeable delays after every keystroke and locks on splitting pasted text blocks

Question

Starting about two weeks ago, I began experiencing noticeable delays between hitting a key and seeing the character actually appear in an ADO discussion text box. These delays can frequently range up to an entire second or more. I've also begun experiencing an ADO page lock that occurs after pasting text from another source into the bullet in a discussion text block and then splitting the text block by inserting the cursor in it and then hitting ENTER - this experience is reliably repeatable. Also, when I have an open discussion text box, and move to another web page or dialog to interact with it, the discussion text bloc abruptly re-positions and then toolbar disappears - the font even changes. This occurs even if I click somewhere else on the same page as the open discussion text block in order copy text else where on that page - which I frequently need to do in order to create new or update existing status entries. This experiences are adversely impacting my workflow using ADO. What could be the issue(s)?

Answer 1

Hi TSOAdmin

Could you please try the below steps:

1. Clear your browser's cache and cookies. If possible, try accessing ADO from a different browser to see if the issue persists. Test in Firefox or a private Chrome/Edge session with no extensions.
2. Type content in a notepad or external editor (like VS Code or Typora) then paste into ADO.
3. Avoid formatting-heavy pastes (copying from Word, Teams, Outlook adds hidden HTML).
4. Avoid splitting bullets immediately after pasting, instead, paste, click outside the editor, then re-enter and split.
5. Clear formatting via Ctrl + Shift + V when pasting.
6. Disable browser extensions, especially Grammarly, ad blockers, or anything that modifies DOM content.

Hope this helps!

Please Let me know if you have any queries.

Answer 2

Hi TSOAdmin

Could you please follow the below steps:

1. Try in Incognito Mode
2. Open DevTools (F12) -> go to the Console tab -> reproduce the issue. Look for:
   • JavaScript errors
   • Warnings related to contentEditable, MutationObserver, or React
   • Any failed network requests
3. Try to create a new work item with no discussion history. Try pasting and editing in its discussion area. If the issue disappears, then DOM load is the trigger.
4. Try disabling hardware acceleration (as a test):
   • In Chrome, go to chrome://settings/system
   • Toggle off Use hardware acceleration when available.
   • Restart browser and test again.
5. If you are still facing this issue, report a problem in https://developercommunity.visualstudio.com/AzureDevOps

Hope this helps!

Please Let me know if you have any queries.