Class Notebook not working when creating new Teams

Question

Class Notebook not working when creating new Teams

Valerie Brown 11

Hi, I've got a problem with new teams being created, which have a class notebook that doesn't work. When trying to create a new blank class notebook I get a message saying 'something went wrong', and the option to retry. Every time I click retry, I get the same message. It's happened with quite a few teams now. How can I fix the issue, can you help?

Valerie Brown 11 Reputation points

2025-06-26T15:05:14.7433333+00:00

When I open the files of that Team in sharepoint I can find the class notebook and open it in onenote, it just doesn't let me open it in Teams, I can't even add the link to the class notebook in a tab, as when I select onenote it gives me an error. How can I get the class notebook to load where is should?
Keith Crofutt 21 Reputation points

2025-06-30T14:54:38.1266667+00:00

Interestingly enough we are having the exact same issue. Owner makes the Notebook, then it suddenly switched to Something went wrong. Folder appears in SharePoint, but nobody can access it through Teams. You are not alone!

4 answers

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Valerie Brown 11 Reputation points

2025-06-26T15:05:14.7433333+00:00

When I open the files of that Team in sharepoint I can find the class notebook and open it in onenote, it just doesn't let me open it in Teams, I can't even add the link to the class notebook in a tab, as when I select onenote it gives me an error. How can I get the class notebook to load where is should?
Keith Crofutt 21 Reputation points

2025-06-30T14:54:38.1266667+00:00

Interestingly enough we are having the exact same issue. Owner makes the Notebook, then it suddenly switched to Something went wrong. Folder appears in SharePoint, but nobody can access it through Teams. You are not alone!

Answer 1

Dora-T 1,965 Microsoft External Staff Moderator

Hi @Valerie Brown

Welcome to Microsoft Q&A Forum.

I know how discouraging it can be when a feature doesn’t behave the way it should, particularly when it impacts several teams at once.

I have tested this feature in my own environment, and it appears to be working normally, so I would like to suggest a few steps that may help resolve the issue on your side:

1.Check the team type:

Class Notebook is designed specifically for class teams, and it may not function properly with other types like "Staff" or "Other".

You can find more information about selecting the correct team type here:

Choose a team type to collaborate in Microsoft Teams - Microsoft Support

2.Try using Teams on the web:

Go to https://teams.microsoft.com, sign in, and access your class team there. Sometimes the web version works better for certain setup steps.

3.Create the notebook manually:

After creating it, copy the notebook link.

User's image

Then go to your team, select Add a tab > choose OneNote > paste the link > click Save.

User's image

Please note that after pasting the link, it may take a few moments for the notebook to fully load and appear in the tab. If it doesn’t show up immediately, give it a little time and try refreshing the tab if needed.

I hope this helps. If the issue continues, feel free to share more details and I’ll be happy to assist further.

If the answer is partially helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Valerie Brown 11 Reputation points

2025-06-26T10:10:03.51+00:00

Hi There,

I have already tried the first two options you mentioned with no avail, The team is a class and I have tried opening it on the web version. T have also tried to add the link as you mention but I also get an error message. The problem is that this is happening in many of our Teams, we are a college, so we have many teams and we need the class notebook so our students can use it. Is there another solution?
Dora-T 1,965 Reputation points Microsoft External Staff Moderator

2025-06-27T07:54:36.51+00:00

Hi @Valerie Brown

Thank you for getting back to me.

I’m really sorry for the inconvenience this issue is causing, especially when it’s affecting multiple class teams across your college.

Unfortunately, as a moderator, I don’t have access to the tools or permissions needed to investigate tenant-level issues. For this reason, I recommend contacting your organization’s IT department or Microsoft 365 administrator and asking them to raise a support ticket directly with Microsoft Support Team via the Microsoft 365 Admin Center.

The support team has the right tools and permissions to dive deeper into your environment, check for any hidden issues or conflicts, and escalate to the product team if necessary.

You can also refer to this guide: Get support - Microsoft 365 admin | Microsoft Learn

I really appreciate your understanding, and I truly hope the issue gets resolved for you soon. If you have any further questions, feel free to reach out. I'm happy to help however I can.
Dora-T 1,965 Reputation points Microsoft External Staff Moderator

2025-06-30T06:55:34.2033333+00:00

Hi @Valerie Brown

I just wanted to check in and see how everything’s going. I truly hope your issue has been resolved and that things are running smoothly now.

If there’s anything else you need or if I can assist further, please don’t hesitate to reach out. I’m always happy to help.

Have a good day!

Answer 2

Chris Smithson 0

I have been having the same issue with dozens of our newly created Class Teams, so its definately not just your Tennant Valerie. So far MS Support haven't come up with anything that points to the cause, or resolution.

Some of the Teams that did have the issue, have since rectified themselves, but most haven't. The ones with the issue also have a problem with attaching files to Assignments, which possibly points to a permissions issue in the backend even though everything appears to be ok.

I really wish MS would come up with a solution as my teachers are starting to lose patience with it.

Lastly, manually creating a Class OneNote is not a suitable solution, as it wouldn't be kept upto date with class changes via MIS / SDS.

Valerie Brown 11 Reputation points

2025-07-02T07:50:22.72+00:00

Actually, Chris, we've had exactly the same situation of some Teams rectifying themselves after some time, and also problems with attaching files assignments when trying to import previous assignments. Classwork also didn't work. We also thought it could be a permissions issue, but when some Teams rectified themselves without us doing anything, it then seemed more like a glitch or a Microsoft issue. The Teams that rectified themselves were the first ones we tried to set up (when we discovered the problem), indicating some sort of delay, but not all the teams have rectified themselves yet, and I'm not sure if they will. Even if they do, it's not great to have to wait several days until everything starts working. As you say teachers are starting to lose patience as they need to start preparing their resources for the next academic year, and they can't do it if their Team doesn't work. I am hoping Microsoft can come up with a solution, but we still haven't heard back.

Answer 3

Hello Valerie, Chris, Keith and Microsoft,

we are facing the exactly same issue where in our Teams created as classes with the Education Template we can not create a "Class Notebook". First we thought this was tied to the Team needing to be manually activated before Students can see something but also after activating the Team the issue still persists and the OneNote class notebook can not be created just stating "Something went wrong".

What I found out during testing is the fact that in our Tenant this behaviour is only for the Teams that I created using PowerShell (as we have 100+ Teams that need to be created)

When I manually create a "Class" Team in MS Teams I can add the Class Notebook without a problem.

Therefore I think that something is broken when creating Teams via PowerShell or GraphAPI.

As we have created our Teams via PowerShell for 1,5+ years and have 1700+ Teams in place that are working fine this problem must have come with one of the last updates to MS Teams.

If someone finds a better way than manually creating all the Teams I need for the new semester please put the solution in here ;)

Please Microsoft help us as our teachers are getting very frustrated and upset :/

Thanks in advance,

Sven

Valerie Brown 11 Reputation points

2025-07-07T13:27:44.1366667+00:00

Hi Sven,

Your problem is exactly the same as ours. We've created our class Teams in the same way as you, using PowerShell. We have to create more that 100 Teams, so creating them manually is not an option. The ones we create manually work fine, but the new automatic Teams have already been created, so it would be good if we could get those Teams to work properly, rather than having to create new ones manually. Our teachers are also getting frustrated because they need to start setting up their Teams and adding their resources and they can't because their Teams are not working properly. We are hoping that Microsoft comes up with a solution soon, but it's been more than a week now and no solution has been given.

Answer 4

Chris Smithson 0

After a lot of back and forth with Microsoft Support they got one of the affected Class Teams OneNotes working by running something against the Team in the back end. I have since sent the rest of the ~ 30 affected Teams which they are working on (hopefully now). The Support Engineer said that it was only something they could run so I can't be of any more help, other than to suggest to raise a ticket and push for them to fix it in the back end.

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Class Notebook not working when creating new Teams

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