Help with Authenticator on a new phone . Ups work account

Question

Hello this is regarding a work account as an employee for UPS, i recently got a new phone and am unable to sign into my work account because it wants me to produce a code which i cant produce since am not logged in, does not let use any other type of login. I have updated, removed and installed the app but still does not let me go into my work at UPS account because of authenticator please help.

Answer 1

Hello Arturo,

Sorry to hear about the issue. Thanks for confirming that you don't have a different verification method that you can use right away. In this scenario, if - as I assume - you don't have access to your previous phone and you're not an admin, it looks like you will need to reach out to your internal IT department to re-configure the 2FA on your new phone.

To be thorough, the Microsoft Authenticator app does offer a cloud backup feature but it is not designed to try to recover single entries. Furthermore, aside from the fact that the feature had to be manually enabled in advance, even if a backup from the old phone is present, not all accounts (depending on the account type and provider) can be restored this way. Some restored accounts may also require additional verification before they can be used again on the new device (which may be similar to completing a sort of two-step verification on another device/verification method). In short, unless you only had that one UPS account entry registered in the app (and had backup enabled beforehand), in my opinion it is not worth trying this way, as it could put other accounts you may have registered in the app at risk.