How to transfer my M365 licence from a 3rd party supplier to my organisation

Question

I currently pay for my M365 licences through a 3rd party, I want to start paying direct and obviously don't want to lose all my data. How do I transfer all my data when switching

Answer 1

Hi Larry Kilby

Thank you for reaching out through the Microsoft Q&A forum. 

I understand that you're looking to transfer your Microsoft 365 subscription from a third-party provider to a direct billing arrangement with Microsoft, and that you're also concerned about preserving your data during this process. 

Given that your license was originally purchased through a third-party provider, we kindly recommend reaching out to them directly for guidance on the appropriate steps. This process primarily involves billing and subscription management, which unfortunately falls outside the scope of our support capabilities. We sincerely appreciate your understanding and hope this does not cause too much inconvenience. 

Regarding your question about data transfer, this falls under the domain of data protection and management, which is also beyond our area of expertise. While we’re unable to provide direct assistance in this area, we still want to help where we can. Since you currently have an active Microsoft 365 subscription, we recommend raising a support ticket via the Microsoft 365 Admin Center. The dedicated support team there will be able to provide detailed guidance on how to securely transfer or retain your data during the transition. 

Additionally, you may find these articles helpful 

• Official guidance on managing and transitioning third-party subscriptions: Manage your Microsoft 365 subscription purchased through a third party - Microsoft Support 
• Useful if your transition involves moving to a new tenant and migrating user data: Cross-tenant User Data Migration is Now Generally Available | Microsoft Community Hub 

However, the best practice remains to contact your third-party reseller directly for guidance specific to your subscription and organizational setup. 

I hope the details provided will assist you effectively.  

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