Error in Copilot Studio when trying to share: Your account is not enabled within CDS. Contact your administrator.

Question

For one of our agents (just one) we keep getting the following error when we try to add or remove people from the 'share agent' menu:

"Your account is not enabled within CDS. Contact your administrator."

This happens for adding people, removing people, changing permissions, adding or removing groups, pretty much any permissions change.

Things we've tried:

• Enabling Entra * Waiting several hours after enabling Entra * Turning Entra back off * Adding a group instead of a single user (same error)

Not sure what's going on with it and we really need to take out some editing-rights users that are leaving the project and adding in their replacements.

Help!

Answer 1

Hi Chris,

Thanks for reaching out about this Copilot Studio sharing issue. This "Your account is not enabled within CDS" error is a common Dataverse permissions problem. Here's how to resolve it:

Root Cause: The error indicates that either you or the people you're trying to share with don't have proper Dataverse access in the environment where this specific agent resides.

Solution Steps:

1. Check User Licensing
   • Verify affected users have Power Platform licenses (Power Apps/Power Automate/Dynamics 365)
   • Ensure licenses include Dataverse access
     • Check in Microsoft 365 Admin Center → Users → Licenses
2. Add Users to Dataverse Environment
   • Go to Power Platform Admin Center (admin.powerplatform.microsoft.com)
   • Navigate to Environments → [Your Environment] → Users
   • Click "Add user" and assign security roles

           - Assign "Environment Maker" and "Copilot Studio User" roles
           ```1. **Environment-Specific Check** Since this affects only one agent:
     
     

   • Verify this agent is in the same environment as your working agents
   • Check if users have access to the correct environment
     • Compare environment permissions between working/non-working agents
3. Quick Test
   • Go to make.powerapps.com
   • Switch to the environment with the problematic agent
     • Try accessing "Tables" - if this fails, confirms Dataverse access issues

What Your Admin Needs to Do:

• Add affected users to the specific Dataverse environment
• Assign proper security roles (Environment Maker + Copilot Studio User)
• Ensure users have "Share" privileges on the Bot entity

Timeline: After admin makes changes, wait 15-30 minutes for permissions to propagate before trying again.  

Thanks,  

Karan Shewale. 

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