Azure AD B2C only Admin locked out

Question

Azure AD B2C only Admin locked out

Jesper Bølling 0

I have created a Azure B2C Tenant. I cant get access to it, so I cant close the tenant and I cant leave the tenant. It keeps asking me for MFA when trying to get it. But MFA is not set up on my device. So catch 22.

Derrick B 0 Reputation points

2025-06-27T14:14:15.9266667+00:00

I have the same issue either a work account. Havent been able to use my work ipad for 3 weeks now

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Derrick B 0 Reputation points

2025-06-27T14:14:15.9266667+00:00

I have the same issue either a work account. Havent been able to use my work ipad for 3 weeks now

Answer 1

Raja Pothuraju 24,135 Microsoft External Staff Moderator

Hello Jesper Bølling,

Thank you for sharing the required details.

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

Jesper Bølling 0 Reputation points

2025-06-27T13:52:04.1266667+00:00

Thank you, I will be awaiting their call. I am in Timezone UTC -3 though.
Raja Pothuraju 24,135 Reputation points Microsoft External Staff Moderator

2025-07-02T03:28:56.8+00:00

Hello Jesper Bølling, Just checking in to see if you're able to access your account now. I see that the support ticket status is marked as resolved. Please let me know if you're still experiencing any issues.

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.

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Azure AD B2C only Admin locked out

1 answer

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