Locked out as sole Global Administrator due to lost Microsoft Authenticator

Question

Hello,

I am the only Global Administrator of my Microsoft tenant (licenciaspsicol.onmicrosoft.com), and I lost access to my Microsoft Authenticator app. I do not have backup authentication methods or any other admin accounts available.

I am completely locked out and unable to sign in to my account. I kindly request that this be escalated to the Microsoft Data Protection Team to help me regain access.

Thank you for your assistance.

Answer 1

Hello Licencias Psicol,

Thank you for sharing details over email.

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.