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My organization is having an issue with Microsoft Planner (under GCC license). Tasks created in premium plans (Planner and Project Plan 3) aren't appearing in "My Tasks" or "My Day." Only tasks from Basic plans show up as expected.
We've tried refreshing, logging out and back in, and creating new premium plans, but nothing has worked so far. This is preventing us from fully using Plan 3 features.
Any ideas on how to fix this?
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
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This makes zero sense. Why wouldn't the premium version of something include all the features of the basic version. This makes it very difficult if you are trying to get people to adopt a software.
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A year on and it still isnt fixed, and the only things in the roadmap are copilot integration. Good showing microsoft, not like basic ass notifications aren't the easiest thing to implement.
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Hi @Ethan
Thank you for posting your question in the Microsoft Q&A forum.
We regret the inconvenience of tasks created in premium plans not showing up in the My Tasks and My Day view. We understand this can be frustrating and apologize for any inconvenience it may cause.
Based on my research, Planner Premium tasks are not yet visible in the My Tasks view for GCC tenants. While the new Planner app is available, some features are still unsupported. For more information, please refer to this article The new Planner in Microsoft Teams is now available in GCC | Microsoft Community Hub
If visibility in My Tasks and My Day is critical for your workflows, please consider using basic plans instead of premium ones for now.
Microsoft is continuously enhancing Planner features. For the latest GCC updates, please keep an eye on Microsoft 365 Roadmap | Microsoft 365
If you have any further assistance, feel free to reach out.
Thank you for your patience and understanding.
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Thanks @Teddie-D for the response. I went to the Roadmap and all planned features for Planner GCC appear to have been launched already. The article you sent mentioning this feature as forthcoming is over a year old. Is Microsoft going to add this feature or not? Or is it possible it is launched already and there is a technical error affecting my organization?
Hi @Ethan
Thank you for your response.
Based on the latest public resources and documentation, it seems that the My Tasks and My Day view are still following a separate rollout timeline for GCC tenants. As a result, this functionality may not yet be fully available in your environment, even with the recent Planner updates.
You can take this thread as a reference Planner Premium plan tasks in My Tasks view - Microsoft Community
As a forum moderator, I don’t have access to internal deployment timelines or the rollout schedules for individual tenants. Because of this, I’m unable to provide a definitive timeline for when these features will become available in your environment. Many users have expressed similar concerns on our GCC · Community and we encourage you to share your experience there as well. Your feedback is incredibly valuable and helps guide future improvements to our products and services.
If you think that this issue is a technical error, I suggest you raise a ticket at Microsoft 365 admin center for further assistance.
Thank you for your understanding and continued support.
If you think my answer is helpful to you, don't forget to mark it as your answer.
Hi @Ethan
Just checking in to see if the above information was helpful.
If you have any further updates on this issue, please feel free to post back.
If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hi @Ethan
I hope you are doing well.
May I know if you have got any chance to check my answer? If you need further assistance, feel free to let me know.
If you found my response partially helpful, please consider marking it as an answer. It can help other community users in future to solve similar issues.
Thanks for your understanding.
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Do you have an Estimated Date/ETA when Premium tasks will start syncing to my tasks for GCC?
I don't see anything on the roadmap you mentioned above.