Approved 25 credit no longo display on my account & initial credit showing usages(frozen)

Question

I completed my task and submitted a request for more Azure credits. It was approved, and I could see the credit in my account. After a few days, I can't see the amount of 25k approved on my account again; instead, I can only see the 5k. Also, I notice that the usage of the 5K is not changing like before

Answer 1

Hey there, Joe

If the subscription or the account is frozen, it would be better for you to reach out to support by submitting a support request. You can learn how to make a support request through this link: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest

If you can't reach out to support via the support request, please choose a phone number on this page for your region: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can sign into your Azure portal here: https://portal.azure.com/

Then open the Azure cost management to view your subscriptions. It may detail why the subscription has been frozen. The account may have been frozen due to a payment problem or subscription problem.

Hope this helps,
Nathan