I’m unable to log into my Azure account.

이 두열 0

I’m unable to log into my Azure account.

My account is PII removed@gmail.com, and it is a personal account.

First Issue:

MFA is not working properly.

When I register PII removed@gmail.com with the Authenticator app on my phone, I don’t receive any notifications.

Additionally, the generated code is 8 digits long.

When I register it via QR code from my PC instead, it generates a 7-digit code, but when I try to log in, it says the code is incorrect.

I have checked and enabled all relevant notification settings on my phone.

I have tried every possible solution for the past three days, but it still doesn’t work.

필요하시면 Microsoft에 제출하는 형식으로 더 다듬어 드릴 수 있습니다.

Raja Pothuraju 24,785 Reputation points Microsoft External Staff Moderator

2025-06-30T08:36:07.8866667+00:00
Hello 이 두열,

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

We can then connect offline to discuss further and assist you in resolving this issue.
Raja Pothuraju 24,785 Reputation points Microsoft External Staff Moderator

2025-07-02T04:56:33.88+00:00

Hello 이 두열,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Data Protection team.

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