Thanks, I found out that the service was turned off via the apps & services. working as intended now.
Universal Print access Error 401
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 48%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Michael Chung
5
Reputation points
Hi there,
I am trying to setup our service accounts to administer Universal Print.
Previously had access to it via our normal work accounts but moving away from it.
I have assigned GA, Printer and Intune admin role with E3 Windows Enterprise license to the service account but still can't get access the options.
Getting Error 401
I did initially register the connectors and printer using the normal account, not sure if this is causing the issue.
Windows for business | Windows 365 Enterprise
Answer recommended by moderator
Michael Chung
5
Reputation points
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Daphne Huynh (WICLOUD CORPORATION) 660 Reputation points Microsoft External Staff Moderator2025-07-24T03:08:01.0433333+00:00 Thank you for letting me know the update, I am glad to hear that you found the cause and everything is working as expected now! If you need anything else, feel free to return to the QA Platform anytime.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 11%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TY78523 0 Reputation points2025-10-21T23:19:23.9966667+00:00 what does he mean apps & services i am looking and cant find it i also made sure it is enabled with the sign in yes and no questions
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pnfw 0 Reputation points2026-03-03T03:18:52.8466667+00:00 Apps & Services you mean the licence I believe. We have it activated at our licence, also the suggested enterprise app is the way its stated here. Still we get 401
Update: Just wait long enough...
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2 additional answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 27%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENN%3C/text%3E%3C/svg%3E)
Nabil Nahdi Guerra 0 Reputation points2026-05-20T11:45:46.63+00:00 Hi!
What also helped in my case was unticking Universal Print from Apps, also unticking them from Licences. Pressing Save and then ticking them again.
Please mark as accepted if it helped you.
Have a lovely day y'all
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Daphne Huynh (WICLOUD CORPORATION) 660 Reputation points Microsoft External Staff Moderator
2025-07-08T08:32:51.87+00:00 Thank you for reaching out on the Microsoft Q&A Forum!
Based on your description, I would like to provide some information to help you address your issue that you encounter.
- Make sure "Enable for user to sign-in" for Universal Print
1.Log into Azure Portal
2.Go to Microsoft Entra ID
3.Go to Enterprise Applications
Remove all the filters as the image below. After that, search for "universal"
4.Click on Universal Print
5.Enabled for users to sign-in
Click on Properties and make sure it is Enabled as the image below.
6.Go back Universal Print and try again
I hope this information can help you to finish it successfully. Wish you have a pleasant day!
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pnfw 0 Reputation points
2026-03-03T03:31:13.5033333+00:00 I do not understand, why managing printers needs a UP licence. Best Practise is to split User Accounts with Admin accounts, while User have the licences as they use printing, admins not. Here you have to assign more rights to a user with licence.
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