How can I fix the billing account issue that's preventing me from redeeming my $5,000 Azure startup credits?

Question

I’ve been accepted into the Microsoft for Startups Founders Hub and received a confirmation email stating I’m eligible for $5,000 in Azure credits. However, when I attempt to redeem the credit, I receive an error stating that I don’t have a billing account. I need help setting up the correct billing account so I can activate and use the credits.

Answer 1

Hello Himabindu Gorantla,

Thanks for your question.

You need to contact billing support. If you can access the portal [https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview ](https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

). I can guide you on how you will reach them. Do note that billing requests are free.

1. Go to the support page and click Create a support request. Like in the screenshot

3. On the right hand pane you will see a describe your issue. It will initially attempt to help use the assistant to help resolve. Type billing in the box and select billing then click next this will bring your subscription which you select. It will load up some items, scroll down to the “help+support” part and click create create a support request

Clicking this will take you to the support page.

After filling the first page it will try to recommend solutions for you, which since you want a support request and need assistance, do not click any. Instead wait a bit.

Then you can describe your issue and get assistance

You can also contact support via the global service numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola