how do I create simple non-email phone contacts for teams voice for all users

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how do I create simple non-email phone contacts for teams voice for all users

Shawn Schiebrel 5

We are migrating to teams voice and have several management properties that all users will need to be able to voice call at various times. These management offices are not email or teams equipped and can be reached only by a PSTN phone call. I would like to create contacts that will be searchable in the teams people contact app and would enable a simple one click teams voice call from any teams voice enabled user to call the property management office directly. I know I can create my own contact that works exactly how I want, but I don't want every person to have to do this and I don't to have to "share" my contact list as this becomes an admin nightmare and makes me the keeper of the list. I've looked into guest users, but these require email and an "invitation" that is just clunky. Thoughts?

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Answer 1

Kudos-Ng 870 Microsoft External Staff Moderator

Hi Shawn Schiebrel,

Thank you for posting your question in the Microsoft Q&A forum.

From what you've described, you're looking to create a centralized list of phone contacts for various property management offices that do not have email addresses or Teams accounts so that all Teams Voice-enabled users in your organization can easily search for and call them via PSTN.

After conducting available resources, it appears that Microsoft Teams currently does not support creating global, organization-wide phone contacts that are searchable and callable across all users in the Teams People app without involving email or guest user provisioning.

However, we are actively exploring possible workarounds to help achieve your goal. One potential approach is to use PowerShell to extract a contact list from one user and replicate it across other users in your tenant. This could help centralize contact management without requiring manual input from each individual user.

At this time, we are actively conducting a series of internal tests to further investigate the feasibility of this solution. As this process involves multiple layers of configuration and synchronization between services, it may take a bit of time to ensure we’re covering all possible angles. Our goal is to be as thorough as possible so that we can provide you with accurate and effective support.

We completely understand how important this is for your environment, and we truly appreciate your patience while we work through it. Please rest assured that as soon as we have any findings or updates, I will get back to you immediately.

Thanks again for your cooperation and understanding. If there’s anything else you’d like to share in the meantime, feel free to reach out.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Shawn Schiebrel 5 Reputation points

2025-06-30T14:59:57.29+00:00

would it be possible to use intune policies to continually push an updatable contact list to individual users teams installations?
Kudos-Ng 870 Reputation points Microsoft External Staff Moderator

2025-07-03T09:18:05.3033333+00:00
Hi Shawn Schiebrel,

Thank you so much for your patience while I took the time to thoroughly research your scenario.

After a deep dive into the capabilities of Teams and its People contact app, I regret to inform you that despite earlier hopes, there currently isn’t a way to manage or push contacts programmatically via PowerShell or any other backend method. I understand this is disappointing, especially given your goal of enabling seamless PSTN calling to management offices across your organization.

Regarding your follow-up question about using Intune policies to continually push an updatable contact list to individual Teams installations: I explored this possibility both through Microsoft’s official documentation and by consulting with internal Intune experts. Unfortunately, Intune policies are primarily designed for device compliance, app protection, and configuration management, not for managing user-level data like Teams contacts.

Here’s a quick summary of what Intune can do in this context:

Enforce device compliance (e.g., OS version, password policies, encryption)

Deploy and configure apps like Teams

Apply app protection policies to safeguard corporate data

Integrate with Conditional Access to restrict access based on compliance

You can find more about what Intune policies are designed for in Microsoft’s official documentation here: Configure compliance policies - Microsoft Intune

I completely understand how frustrating this limitation must be, especially given the practical need you're trying to solve. It’s a very valid use case, and I truly wish I had a more helpful solution to offer at this time.

Thank you again for raising such a thoughtful question, and I appreciate your understanding.
Kudos-Ng 870 Reputation points Microsoft External Staff Moderator

2025-07-04T14:30:27.1066667+00:00

Hi Shawn Schiebrel,

It’s been a little while since I shared my response, and I just wanted to follow up to see if you had a chance to review it.

If you have any further questions or need clarification on anything, please don’t hesitate to ask! I’m happy to help however I can.

And if you found the information I provided even somewhat helpful, please consider marking it as the accepted answer so others in the community facing similar issues can easily find it.

Thanks again, and I hope things are progressing well with your Teams Voice setup!

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