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Cannot connect to VM - status unhealthy

Mike Dynes 0 Reputation points
2025-06-30T13:56:23.3233333+00:00

Hi,

We suddenly cannot connect to our VM that is hosting several services. I have been through all the suggested troubleshooting and it suggests inbound traffic is blocked and to allow 3389, I have checked and this rule is already in place. We need this server healthy ASAP please.

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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  1. Anusree Nashetty 4,870 Reputation points Microsoft External Staff Moderator
    2025-07-01T21:09:51.4866667+00:00

    Hi Mike Dynes,

    Please check if the VM currently showing as "Running" in the Azure Portal.
    If there are any recent reboots, redeployments, or configuration changes to the VM, check them if they are supported or not.
    If you are seeing any specific error messages, when trying to connect, please let me know.

    Go to Networking blade of the VM: Ensure inbound rule for port 3389 is present (priority number lower than Deny rules). Make sure there is no NSG deny rule overriding the RDP allow rule.

    Check the VM Agent status, if it is Not Ready, reinstall the VM agent.

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