2,612 questions
The message you received sounds like a scam. Since you already have an active Microsoft 365 Family subscription, you don't have to purchase anything. The subscription will work for as long as you paid for it.
Complete a purchase by July 7, 2025 to keep your account active !!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Stéphane
20
Reputation points
Hello,
I received the following email a couple of weeks ago, I do not know what it is about !!
"Complete a purchase by July 7, 2025 to keep your account active
You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID f8142e1d-e1cc-4f10-afbb-f745973c81cf) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before July 7, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services."
I have a MS 365 Family pack with 6 users, and my subscription is valid until June 2026.
What shall I do ?
Is there a risk that all 6 users of my family will loose everything (years of files and photos loaded on One Drive) ?
It would be a disaster, as I use my One Drive account for so many years !
Thanks for your help.
Stephane (from France)
Microsoft 365 and Office | OneDrive | For business | Windows
Accepted answer
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Stefan Blom 3,391 Reputation points MVP Volunteer Moderator2025-06-30T17:16:13.27+00:00 -
Stéphane 20 Reputation points
2025-07-03T09:37:07.39+00:00 Thank you Stefan for your answer.
I thought exactly the same thing originally, but I started to worry when I saw the email address from which I received this message which is "microsoft-noreply@microsoft.com", so apparently coming from Microsoft.
In that case, what could you recommend ?
Thanks for your thoughts.
Stephane -
Stefan Blom 3,391 Reputation points MVP Volunteer Moderator
2025-07-03T10:28:44.4666667+00:00 You said initially that the message mentions Microsoft Entra and that would be for business subscriptions. Have you perhaps tested some business subscription at some point in the past?
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