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AdInsight - Could not resolve host

Anonymous
2025-06-12T15:06:49+00:00

I'm making a call to GetAutoApplyOptInStatus and this was working yesterday, but doesn't work today. The error I'm getting is:

SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://adinsight.api.bingads.microsoft.com/Api/Advertiser/AdInsight/v13/AdInsightService.svc?singleWsdl' :
failed to load external entity "https://adinsight.api.bingads.microsoft.com/Api/Advertiser/AdInsight/v13/AdInsightService.svc?singleWsdl"

I checked it with curl:

curl -I "https://adinsight.api.bingads.microsoft.com/Api/Advertiser/AdInsight/v13/AdInsightService.svc?singleWsdl" curl: (6) Could not resolve host: adinsight.api.bingads.microsoft.com

But the Status page shows "Ad Insight API" as "Good"

What's going on? Is the status page manually updated, and nobody has realized yet that the Ad Insight API is down?

Microsoft Advertising | Other

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  1. Anonymous
    2025-06-12T15:49:59+00:00

    Hi Eric & Tom,

    Thank you for reaching out to Microsoft Advertising Community Forum!

    We recommend that you ask your API question at the API Development Forum. In that forum you will find our API development engineers and partners who work with our APIs every day.

    For immediate assistance with API, you are always welcome to contact support directly.

    Thank you,

    Jefferson| Microsoft Advertising Support Specialist | 800-518-5689

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  1. Anonymous
    2025-06-12T15:57:29+00:00

    1 person found this answer helpful.
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  2. Anonymous
    2025-06-12T15:16:00+00:00

    I am getting the exact same error. Tried pinging two API hostnames from Mac CLI. Ad Insight API hostname doesn't resolve whereas the Bulk API hostname does:

    ping adinsight.api.bingads.microsoft.com

ping: cannot resolve adinsight.api.bingads.microsoft.com: Unknown host

ping bulk.api.bingads.microsoft.com                                                                
PING bulk-api-bingads.trafficmanager.net (168.61.0.48): 56 data bytes
64 bytes from 168.61.0.48: icmp_seq=0 ttl=105 time=147.543 ms
64 bytes from 168.61.0.48: icmp_seq=1 ttl=105 time=147.785 ms
64 bytes from 168.61.0.48: icmp_seq=2 ttl=105 time=151.806 ms
64 bytes from 168.61.0.48: icmp_seq=3 ttl=105 time=147.255 ms

    Surely somebody at Microsoft Ads has noticed that their Ad Insight API is down?

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