I have created two advertising accounts both of which have been suspended right after creating the accounts

Question

I created an advertising account 2 months ago which got blocked right after creating it. Microsoft didn't give me a specific cause for this but gave me a few possible reasons:

• Unauthorized use of a payment method
• Advertising and other practices that may be misleading, harmful, or potentially unethical to other customers or advertisers, as outlined in the Editorial Guidelines
• Suspected fraudulent activity

I was able to make an appeal and proved that I was the owner of the payment method, website, phone number, etc. I had made a well descriptive appeal stating all details but my appeal got rejected. This made no sense to me as I had only just created it and made no ad campaigns. Nevertheless, two months went by and I decided to create a new account which then got blocked right after creating it again. I made an appeal which got rejected again! This makes no sense to me as they don't clarify any reason for the suspension. If anyone knows any possible solution to this it would be much appreciated!

Answer 1

I created a duplicate account because my first account got suspended for no reason. I have spoken to a representative about it and they gave me no further information and said they can do nothing about it. I want my account back am I able to get it back.

Answer 2

Hello Kareem.

Thank you for using our Microsoft Advertising Community Forum! 

I understand from your message that your newly created account has just been suspended. 

Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies.  

Please see a list of important policies below to ensure you are following them. 

• Ad Content & Style
• Financial Products & Services
• Relevance & Quality
• Restricted & Disallowed Content
• Traffic Quality
• User Safety & Privacy

Please also be advised that we do not recommend crating duplicate accounts as they also will be suspended.

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question.  If you have any additional questions, please do not hesitate to reach out to our support. 

Kind regards, 

Arsen D| Microsoft Advertising Support Specialist | 800-518-5689