Authorization failed or was cancelled (Trace ID: mnWGzdew1To2wJcqwkpeAIulZ).

Question

Authorization failed or was cancelled (Trace ID: mnWGzdew1To2wJcqwkpeAIulZ).

Anonymous

When I try to connect my data source (My Microsoft Ad Account) via Supermetrics, an error occurs (Authorization failed or was cancelled (Trace ID: mnWGzdew1To2wJcqwkpeAIulZ).)

Screen recording URL: https://share.birdie.so/DqQIAd0y #

What do i have to do to fix it? Supermetrics tells me it is an microsoft Issue.

I need urgent help, thank you very much!

Thank you very much!

Ludwig Stengelin

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Hello Stengelin,

Thank you for using our Microsoft Advertising Community Forum! My name is Shaynne, and I will be assisting you with this query.

I can see that you are having an issue integrating your Microsoft Advertising account with Supermetrics. Thanks for sharing the details and the screen recording link. Based on the error message and the trace ID you provided, and after reviewing the latest guidance from Microsoft and Supermetrics, here’s what’s likely to happen and how you can fix it:

Verify Account Permissions

Supermetrics is not registered in your Microsoft Entra ID (formerly Azure AD). Ensure that your Microsoft work acount has the necessary permissions to allow third-party integrations like Supermetrics.
Admin consent is required to allow Supermetrics to access Microsoft Advertising data on behalf of your organization.
If you are not the account administrator, check with your IT team to confirm access rights.

Clear Cache & Cookies

Open your browser settings and clear cache and cookies.
Restart your browser and try reconnecting your Microsoft Advertising account.

You may also refer to the troubleshooting guidelines here:

To connect with Microsoft Entra team, you may raise a support ticket on this link. Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!

I hope the information provided here will at least partly answer your question. If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can help you further.

Kind regards,
Shaynne | Microsoft Advertising Support Specialist | 800-518-5689