Business Verification - Domain is owned on global level

Question

Hi,

I'm trying to complete the advertiser verification. I get the message "Please upload documentation establishing a connection between your business and its domain.".

We are a local ofice of a global company. All country domains are owned by the global company, and the Microsoft account is registered on behalf of the local company. I've attached the whois details of the domain, but the verification failed.

What can i do?

Answer 1

Hello Kamal,

Thank you for using our Microsoft Advertising Community Forum! 

Microsoft Advertising requires advertiser identity verification to ensure that customers see ads from trusted sources, which improves customer experiences.

When we require advertiser identity verification for your account, we will send you an email and an in-product notification with steps to complete your verification. We will verify your business name and location with official documentation that you provide.

How does advertiser identity verification work?

1. Microsoft Advertising will request advertiser identity verification for one or more of your accounts via email.
2. Follow the instructions in the email request that you receive to complete identity verification. You may be required to verify your status as a business, an individual, or both.
3. You must complete all identity verification related tasks within 30 days of receiving the email request or we will pause your account and your ads will not show. In that case, once you have successfully completed identity verification, we will enable your account and will start showing your ads again.
4. Review and approval of your verification submission may take 3-5 business days to complete. To appeal a decision, please contact support. For more information on verification status, please see Identity verification status below.

Types of verification

Depending on the situation, you can choose to verify as a business, as an individual, or both. See below for more information on verifying a business and verifying as an individual. For complete steps and further details please see the following help page:

Advertiser identity verification (microsoft.com)

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question. If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

Kind regards, 

Vahid | Microsoft Advertising Support Specialist | 800-518-5689