Reactivation Request for Microsoft Advertisement Account

Question

I am writing to inform you that my Microsoft advertisement account has been deactivated. I am not sure why this has happened, but I would like to reactivate my account as soon as possible.

Could you please look into this matter and provide me with the necessary steps to reactivate my account? I have been a loyal user of Microsoft Ads for a long time and I value the services you provide.

Thank you for your prompt attention to this matter. I look forward to hearing from you soon.

Sincerely,

CHIRAG CHAUHAN

Answer 1

Hello Chirag,

Thank you for using our Microsoft Advertising Community Forum! 

I understand from your message that you would like to see if you can reactivate your Microsoft Advertising account that hasn't been in use for some time.

There may come times when strategies or priorities shift, and some accounts might slow down or get less attention. But if an account falls inactive for an extended period of time, it might be subject to deactivation or deletion, under Microsoft Advertising policy.

An account is deactivated by Microsoft Advertising if it has had no spend—meaning, none of the account's ads have generated any charges for clicks—for 15 months. If you find an ad account has been deactivated or deleted, check first that nobody else who has access to the account has paused its campaigns or deactivated it manually. But if neither of those are the case, the account might be deleted because it was dark for too long.

Here is what happens when an account is subject to the Microsoft Advertising deletion policy due to inactivity.

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question.  If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

Kind regards, 

Vahid | Microsoft Advertising Support Specialist | 800-518-5689