sound keeps muting

Question

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Answer 1

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
2. Tap or click Settings
3. Tap or click Change PC settings
4. Under PC settings, tap or click Windows Update
5. Tap or click Check for Updates

Answer 2

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

Answer 3

I had the periodic problem of tablet sound failure which was driving me mad. Then I noticed that this only occurred when I used my Tablet when still in its case but never when it was out of its case. It was simply caused by the sound control rubbing against one of the tablet securing clips in the case. Perhaps yours could simply be a similar problem.

Answer 4

            swipe from the right into settings and mute and unmute the sound setting, but the volume slider in the screen stays muted.

There is also a lot of audio control from the speaker icon in the Taskbar.  Right-click on that to see its menu.

BTW one related thing I discovered just today is that my cellphone's ear buds work in both the Surface RT and Surface Pro audio jack.  Who knew?  Now I will be more hopeful that Speech Recognition and Cortana will be able to understand me when I use the Surface microphones.

HTH

Robert Aldwinckle

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