Problems wir Wireless Display Adapter flickering when scrolling any fix?

Question

When the Wireless Display Adapter is connected to a device with an Intel processor, there are no issues. However, once a device with an AMD processor is connected, the following problems occur: the screen flickers when there is no activity, and the image distorts when scrolling in Excel.

The problem was reported by one of our customers last week. The issues always occur when scrolling, and occasional flickering happens. Are there any error messages displayed?

No Error Messages are displayed only the Problems stated above.

The device being used is a Lenovo Thinkpad L13 Gen 3, tested with both Windows 10 and Windows 11.

Drivers have been installed, the device's BIOS is up to date, and different devices have been attempted.

The mentioned device does not support HDCP, and I'm wondering if this is causing the issues or if there is another solution to bypass these problems.

Answer 1

Hi Reinstadler Oliver,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding. 

Respectfully,

Lavenia

Answer 2

Hi Reinstadler Oliver,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

I understand that you are experiencing issues with your Lenovo Thinkpad L13 Gen 3 utilizing the Microsoft Wireless adapter on an AMD processor. Let us work on this together and both isolate the issue.

• Did this problem arise during your initial set up or did it occur at random?
• Can you confirm which Microsoft Display Adapter do you have? See Use the Microsoft Wireless Display Adapter - Microsoft Support under Identify your wireless display adapter model.

Microsoft Wireless adapters are made to work with Surface devices to their fullest capability. With non-HDCP devices, full functionality is not possible.

Kind regards,

Lavenia