Surface Book 2 GPU Driver disappears randomly after May 2019 update

Question

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Answer 1

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

Answer 2

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name	Device Manager Name
Surface – System – 1.75.139.0	Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0	Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0	Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

Answer 3

I did not have such an issue when I first got the SB2. Now the Nvidia GPU frequently dissapears. The SB2 can just be sitting on my desk not being touched, I hear the disconnect audio, look and the Nvidia GPU is gone. This was not an issue on 1703/1709. I do not know exactly when it became an issue but I think it was introduced around the time of 1803/1809 updates and when I loaded the latest SB2 driver/firmware package. It became so frequent that I did a fresh install of windows. That did not help so I got a replacement SB2 because I thought the connection/hinge was faulty. It happens all of the time now. Since I see it happening while the SB2 is not being touched, that to me rules out hardware/hinge issue and instead something software-wise is causing the issue. I can search for hardware changes in Device Manager and it usually reconnects. Damn it Microsoft.

Answer 4

PS. I did try the "hard" reboot. Got a new BSOD upon reboot

Stop code: Video_TDR_Failure

What failed: nvlddmkm.sys

Couldve been the surface dock that had something to do with that but who knows.