can i replace my surface pro x keyboard with a new one?

Question

Today my surface pro keyboard stopped working but then when I push the keyboard extra hard it works. I want to replace it.

Answer 1

Hi QanitAsaad,

Thank you for posting in Microsoft Community.

I understand that using a working type cover for your Surface device is more convenient.

In this case, the best people to assist you with this inquiry are the Customer Support since they do have the access on the tools. You may contact them through the numbers listed in Global Customer Service phone numbers (microsoft.com) under For Business users. This works with Home users also, just select Surface then Home as a type of user in the IVR prompt.

You may also reach them through this page: Contact Us - Microsoft Support following the steps below:

1. Go to Contact Us - Microsoft Support and sign-in your personal Microsoft Account
2. To make sure you are using the correct locale of the page, click the Globe icon on the lower-left corner of the page then select the country you are in.

3: Click Get support

4: On the Describe your issue box, type in Contact support then click on Get Help

5: Click on Contact Support at the bottom

4: On the next page, select Surface then Technical support then choose your Surface model and click on Confirm

5: These options should appear depending on which is available on you country. It would also show the available time of support if in case you accessed the page out of the time of operations.

• You may select Provide your phone number and a support agent will call you option and you will be ask to select and confirm your phone number then click Confirm. You will then receive a phone call from support in a while.
• Selecting Chat with support agent in your web browser will ask you to confirm the email address associated with your Microsoft Account then click Confirm.