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(Moved from Windows)
I am trying to Reset my computer but there is this message that says "The computer restarted unexpectedly or encountered a unexpected error. windows installation cannot proceed. to install Windows click ok To restart the computer and then restart the installation" and it keeps on coming back after I press ok all I can go to is the UEFI I cannot get to the homepage so Is there another way then using a USB.
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It might be possible to reach the Windows Recovery Environment if you force reboot three times I believe it is, while Windows is booting. That is after the POST screen but before it reaches anything like that message. Not saying that's a good idea.
Its much better to make or obtain a bootable Windows USB stick. Its also possible that you will have to in the end.
Hope the best :)
Hello Mohammed Najm,
Thanks for reaching out to Microsoft Community.
We're sorry to hear about this issue on your device. We understand how concerning this could be.
In this case, if your device would no longer boot to Windows, then it might be due to corrupted operating system or other software conflicts. With that, the only way we could get this rectified is by reimaging your device. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset. Before you begin, you must have at least an empty 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.
To proceed, please follow the detailed instructions in Creating and using a USB recovery drive for Surface - Microsoft Support.
Let us know how it goes. We look forward to hearing from you.
Kind regards,
StevenK
We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)