How to hard reset Surface Pen Model 1776

Question

Hello,

I have a Surface pen model 1776 that will not enter pairing mode, doesn't respond to any button presses, and my surface laptop 5 nor my Surface Book 2 will recognize. Looking for a way to factory reset it. Pen was previously paired to the Surface Book 2, but has been unpaired. I have put a new battery in it. When the battery is installed, the LED illuminates green for a few seconds and shuts off, but after that I can get no signs of power out of it. Pressing and holding the top button for 5-7 seconds to enter pairing mode does not do anything. No combination of button presses I've tried produces any kind of LED illumination.

Answer 1

Hi FN2_99999

Thank you for posting in Microsoft Community.

Based on the description you posted, it seems that you have an issue with Surface pen wherein the Surface Pen will not connect to the Bluetooth on the Surface device and other Bluetooth device connected in same device is working with no issue and you already replace the battery and still not working.

Here’s how you can perform a hard reset on your pen:

1. Remove the battery from the pen.
2. Press and hold the top button of the pen for 30 seconds.
3. Reinsert the battery into the pen.
4. Press and hold the top button of the pen for 5-7 seconds to enter pairing mode.
5. If sill persists, this is already hardware issue on the pen that need to replace.

Note:

Just to set you an expectation. Processing replacement orders, checking the status of orders, and escalating cases are beyond our scope of support here in the community. We do not have the necessary tools to create or check orders. Only our live support team can assist you with this concern. I assure you they will be the one will help you process the replacement on your Surface pen right away.

To contact the live support team.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

You can also check this link. Global Customer Service phone numbers - Microsoft Support

Thank you for your understanding.

Kind regards,

Christopher.

Answer 2

Hello FN2_99999

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)Thank you for understanding.

 Regards,

Christopher