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Surface Pro 4 - No WiFi

Anonymous
2020-05-05T09:03:51+00:00

I purchased a Surface Pro 4, then after it was out of warranty it lost WiFi, i.e. WiFi wasnt anywhere on the PC. After several attempts at sorting the issue, the only option was a paid replacement, which I went for in July 2018. This week, the same thing has happened again, and there is no support from you apart from a paid replacement again, which is just a refurbished machine, which I am not keen on having had the above issue twice now! Besides that, to send my machine back to get the replacement is a non-starter, because I need it all the time!

Surface | Surface Pro | Network

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  1. Anonymous
    2020-05-05T09:58:42+00:00

    Go into the UEFI and toggle the wifi off and then on again.

        1. Shut down your Surface and wait 10 seconds.
        2. Press and hold the volume-up button on your Surface and at the same
    time, press and release the power button.
        3. The Microsoft or Surface logo appears on your screen. Continue to
    hold the volume-up button. Release the button once the UEFI screen appears.

    If the above fails, if you do not see the Marvell WiFi network adapter in device
    manager, you can try a wipe and reimage to rule out software problems:

    Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a different Windows computer if yours is not working properly)  and download a recovery image for your Surface. You will need a 16GB USB stick
    formatted FAT32 (use a Windows computer).  Best to purchase and use a new,
    previously unused USB stick for this. Use FULL format and not quick format and
    give the volume a name like surfboot. Unzip/extract the recovery zip to the root
    of the formatted USB stick and then-

    To reset your Surface from a USB recovery drive:
    Step 1:    Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2:     Insert the USB recovery drive into the USB port on your Surface.
    Step 3:    Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4:     When the Surface logo appears, release the volume button.
    Step 5:    When prompted, select the language and keyboard layout you want.
    Step 6:     Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    screen.
    Step 7:     Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8:    Select Yes, repartition the drives, and on the next page, select Next.
    Step 9:     Choose Just remove my files.
    Step 10:    Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

    If the above fails, if it were me, I would not spend $600 USD on another SP4 and
    would use the money for something else.

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