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Battery Drain problem

Anonymous
2019-04-18T20:30:27+00:00

when turn sleep, battery drain so fast 63% to 3% battery

Battery report

COMPUTER NAME DESKTOP-912BDBP
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 4
BIOS 108.2439.769 12/07/2018
OS BUILD 18875.1000.amd64fre.rs_prerelease.190405-1518
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2019-04-18 15:19:12

Installed batteries

Information about each currently installed battery

NAME X910527
MANUFACTURER SMP
SERIAL NUMBER 61074
CHEMISTRY LION
DESIGN CAPACITY 38,152 mWh
FULL CHARGE CAPACITY 33,577 mWh
CYCLE COUNT 127

Recent usage

Power states over the last 3 days

2019-04-15 15:50:51 Connected standby AC 3 % 967 mWh
15:50:51 Active AC 3 % 967 mWh
15:50:51 Connected standby AC 3 % 967 mWh
15:50:51 Suspended 3 % 967 mWh
15:51:26 Connected standby AC 4 % 1,080 mWh
15:51:26 Active AC 4 % 1,080 mWh
16:36:33 Suspended 28 % 8,437 mWh
16:37:02 Active AC 26 % 8,520 mWh
16:38:00 Connected standby AC 27 % 8,625 mWh
16:38:59 Active AC 27 % 8,632 mWh
16:42:00 Suspended 28 % 9,037 mWh
16:47:10 Active AC 32 % 10,260 mWh
16:48:04 Connected standby AC 32 % 10,350 mWh
16:48:07 Active AC 32 % 10,350 mWh
17:22:22 Suspended 55 % 17,715 mWh
17:22:57 Active AC 55 % 17,790 mWh
17:24:38 Connected standby AC 55 % 17,947 mWh
17:24:51 Active AC 55 % 17,947 mWh
17:28:29 Connected standby AC 56 % 18,120 mWh
17:30:16 Active AC 56 % 18,352 mWh
18:24:00 Suspended 75 % 24,330 mWh
18:26:48 Active AC 76 % 24,585 mWh
18:26:48 Suspended 76 % 24,585 mWh
18:27:34 Active AC 76 % 24,682 mWh
18:27:44 Active Battery 76 % 24,705 mWh
18:36:43 Connected standby Battery 70 % 22,852 mWh
19:22:33 Active Battery 68 % 22,087 mWh
19:26:55 Connected standby Battery 64 % 20,947 mWh
19:26:55 Suspended 64 % 20,947 mWh
19:27:50 Connected standby Battery 64 % 20,767 mWh
19:27:50 Active Battery 64 % 20,767 mWh
19:28:51 Connected standby Battery 63 % 20,482 mWh
2019-04-16 09:06:37 Suspended 3 % 1,132 mWh
09:29:23 Active AC 4 % 1,215 mWh
09:29:24 Connected standby AC 4 % 1,215 mWh
09:31:18 Active AC 5 % 1,687 mWh
09:31:51 Connected standby AC 6 % 1,807 mWh
09:34:48 Active AC 8 % 2,700 mWh
10:09:53 Suspended 35 % 11,437 mWh
10:10:29 Active Battery 35 % 11,295 mWh
10:15:43 Active AC 31 % 9,960 mWh
10:22:27 Active Battery 35 % 11,460 mWh
10:22:34 Active AC 35 % 11,452 mWh
10:22:36 Active Battery 35 % 11,452 mWh
10:22:39 Active AC 35 % 11,460 mWh
10:22:40 Active Battery 35 % 11,460 mWh
10:22:41 Active AC 35 % 11,452 mWh
10:24:59 Connected standby AC 37 % 12,007 mWh
10:24:59 Suspended 37 % 12,007 mWh
11:17:03 Connected standby Battery 83 % 27,000 mWh
11:17:03 Active Battery 83 % 27,000 mWh
11:19:13 Connected standby Battery 82 % 26,475 mWh
11:25:35 Active Battery 81 % 26,392 mWh
11:30:08 Connected standby Battery 78 % 25,372 mWh
2019-04-17 12:36:13 Active Battery 41 % 13,455 mWh
12:45:24 Connected standby Battery 35 % 11,512 mWh
12:45:24 Suspended 35 % 11,512 mWh
15:01:14 Connected standby Battery 34 % 11,205 mWh
15:01:14 Active Battery 34 % 11,205 mWh
15:18:09 Suspended 22 % 7,095 mWh
15:19:08 Active Battery 21 % 6,877 mWh
15:24:12 Suspended 17 % 5,677 mWh
15:36:33 Active AC 3 % 907 mWh
15:46:54 Connected standby AC 10 % 2,655 mWh
15:47:01 Active AC 10 % 2,662 mWh
15:47:19 Connected standby AC 10 % 2,662 mWh
16:20:08 Active AC 49 % 12,892 mWh
16:23:29 Connected standby AC 52 % 13,627 mWh
16:23:29 Suspended 52 % 13,627 mWh
20:07:10 Connected standby AC 126 % 33,187 mWh
20:07:10 Active AC 126 % 33,187 mWh
21:00:26 Connected standby AC 127 % 33,577 mWh
21:03:45 Connected standby Battery 127 % 33,577 mWh
21:56:38 Suspended 116 % 30,705 mWh
22:36:34 Active Battery 88 % 29,467 mWh
22:51:35 Connected standby Battery 84 % 28,275 mWh
2019-04-18 15:15:22 Active Battery 14 % 4,605 mWh
15:19:11 Report generated Battery 13 % 4,530 mWh

Battery usage

Battery drains over the last 3 days

2019-04-15 18:27:44 Active 0:08:58 6 % 1,853 mWh
18:36:43 Connected standby 0:45:50 2 % 765 mWh
19:22:33 Active 0:04:21 4 % 1,140 mWh
19:26:55 Connected standby 0:00:00 - -
19:27:50 Connected standby 0:00:00 - -
19:27:50 Active 0:01:01 1 % 285 mWh
19:28:51 Connected standby 13:37:45 60 % 19,350 mWh
10:10:29 Active 0:05:13 4 % 1,335 mWh
10:22:27 Active 0:00:06 - 8 mWh
10:22:36 Active 0:00:02 - -8 mWh
10:22:40 Active 0:00:00 - 8 mWh
11:17:03 Connected standby 0:00:00 - -
11:17:03 Active 0:02:09 2 % 525 mWh
11:19:13 Connected standby 0:06:22 - 83 mWh
11:25:35 Active 0:04:33 3 % 1,020 mWh
11:30:08 Connected standby 25:06:04 37 % 11,917 mWh
2019-04-17 12:36:13 Active 0:09:11 6 % 1,943 mWh
12:45:24 Connected standby 0:00:00 - -
15:01:14 Connected standby 0:00:00 - -
15:01:14 Active 0:16:55 13 % 4,110 mWh
15:19:08 Active 0:05:04 4 % 1,200 mWh
21:03:45 Connected standby 0:52:52 11 % 2,872 mWh
22:36:34 Active 0:15:00 4 % 1,192 mWh
22:51:35 Connected standby 16:23:47 70 % 23,670 mWh
2019-04-18 15:15:22 Active 0:03:48 - 75 mWh

Usage history

History of system usage on AC and battery

2018-03-18 - 2018-03-25 8:11:42 8:08:24 3:32:21 2:47:18
2018-03-25 - 2018-04-01 14:58:59 16:37:45 31:58:27 4:12:02
2018-04-01 - 2018-04-10 28:14:20 28:25:35 48:48:42 7:47:59
2018-04-10 - 2018-04-16 0:47:02 0:00:04 0:48:37 0:00:09
2018-04-16 - 2018-05-05 0:53:00 0:29:40 - -
2018-05-05 - 2018-05-09 - - - -
2018-05-09 - 2018-07-11 3:12:31 32:33:29 3:20:13 0:33:53
2018-07-11 - 2018-07-28 3:11:57 27:08:32 2:22:44 0:12:37
2018-07-28 - 2018-07-29 5:31:20 30:07:45 2:22:44 0:12:37
2018-07-29 - 2018-08-06 9:53:09 37:51:11 3:54:30 0:16:50
2018-08-06 - 2018-08-25 - - - -
2018-08-25 - 2018-08-27 10:18:26 31:53:17 5:19:56 0:18:11
2018-08-27 - 2018-09-15 5:59:06 - - -
2018-09-15 - 2018-09-17 15:13:55 16:35:40 447:04:28 0:07:22
2018-09-17 - 2018-09-23 15:36:51 13:10:10 447:04:28 0:07:22
2018-09-23 - 2018-09-30 1:50:26 0:02:17 - -
2018-09-30 - 2018-10-12 2:29:31 0:56:52 2:21:32 0:24:48
2018-10-12 - 2018-11-19 11:55:45 9:31:43 4:55:42 4:21:47
2018-11-19 - 2018-11-25 3:02:29 2:35:53 1:36:15 -
2018-11-25 - 2018-12-25 668:53:26 7:01:45 5:37:37 4:26:08
2018-12-25 - 2018-12-31 3:00:08 21:26:50 1:01:09 0:44:35
2018-12-31 - 2019-01-10 5:41:38 44:42:37 1:06:04 0:44:35
2019-01-10 - 2019-01-13 1:04:23 0:00:01 29:25:25 1:50:42
2019-01-13 - 2019-01-28 1:46:10 23:47:06 37:35:13 3:32:00
2019-02-18 - 2019-02-25 0:26:16 17:53:01 0:40:18 0:21:31
2019-02-25 - 2019-03-04 1:08:29 0:10:44 0:10:00 1:27:23
2019-03-04 - 2019-03-11 0:18:33 42:55:46 - -
2019-03-11 - 2019-03-18 1:52:45 11:47:52 - -
2019-03-18 - 2019-03-25 0:02:25 7:59:44 0:35:01 0:01:08
2019-03-25 - 2019-04-01 0:24:54 - 0:40:54 -
2019-04-01 - 2019-04-08 51:00:49 - - -
2019-04-08 23:59:59 - - -
2019-04-09 23:59:59 - - -
2019-04-10 23:59:59 - - -
2019-04-11 23:59:59 - - -
2019-04-12 23:59:59 - - -
2019-04-13 23:59:59 - - -
2019-04-14 23:59:59 - - -
2019-04-15 16:05:10 5:16:55 2:23:23 0:02:59
2019-04-16 0:12:02 21:42:33 0:44:41 0:04:50
2019-04-17 0:46:09 14:37:21 1:07:16 0:36:12

Battery capacity history

Charge capacity history of the system's batteries

2018-03-18 - 2018-03-25 34,329 mWh 38,152 mWh
2018-03-25 - 2018-04-01 34,270 mWh 38,152 mWh
2018-04-01 - 2018-04-10 34,446 mWh 38,152 mWh
2018-04-10 - 2018-04-16 35,325 mWh 38,152 mWh
2018-04-16 - 2018-05-05 35,325 mWh 38,152 mWh
2018-05-05 - 2018-05-09 35,325 mWh 38,152 mWh
2018-05-09 - 2018-07-11 33,291 mWh 38,152 mWh
2018-07-11 - 2018-07-28 33,662 mWh 38,152 mWh
2018-07-28 - 2018-07-29 33,751 mWh 38,152 mWh
2018-07-29 - 2018-08-06 33,826 mWh 38,152 mWh
2018-08-06 - 2018-08-25 34,417 mWh 38,152 mWh
2018-08-25 - 2018-08-27 34,037 mWh 38,152 mWh
2018-08-27 - 2018-09-15 34,379 mWh 38,152 mWh
2018-09-15 - 2018-09-17 34,048 mWh 38,152 mWh
2018-09-17 - 2018-09-23 34,061 mWh 38,152 mWh
2018-09-23 - 2018-09-30 34,366 mWh 38,152 mWh
2018-09-30 - 2018-10-12 32,101 mWh 38,152 mWh
2018-10-12 - 2018-11-19 31,411 mWh 38,152 mWh
2018-11-19 - 2018-11-25 31,365 mWh 38,152 mWh
2018-11-25 - 2018-12-25 26,614 mWh 38,152 mWh
2018-12-25 - 2018-12-31 33,105 mWh 38,152 mWh
2018-12-31 - 2019-01-10 31,457 mWh 38,152 mWh
2019-01-10 - 2019-01-13 31,240 mWh 38,152 mWh
2019-01-13 - 2019-01-28 31,730 mWh 38,152 mWh
2019-02-18 - 2019-02-25 33,382 mWh 38,152 mWh
2019-02-25 - 2019-03-04 33,500 mWh 38,152 mWh
2019-03-04 - 2019-03-11 33,759 mWh 38,152 mWh
2019-03-11 - 2019-03-18 33,628 mWh 38,152 mWh
2019-03-18 - 2019-03-25 31,880 mWh 38,152 mWh
2019-03-25 - 2019-04-01 29,986 mWh 38,152 mWh
2019-04-01 - 2019-04-08 30,562 mWh 38,152 mWh
2019-04-08 30,562 mWh 38,152 mWh
2019-04-09 30,562 mWh 38,152 mWh
2019-04-10 30,562 mWh 38,152 mWh
2019-04-11 30,562 mWh 38,152 mWh
2019-04-12 30,562 mWh 38,152 mWh
2019-04-13 30,562 mWh 38,152 mWh
2019-04-14 30,562 mWh 38,152 mWh
2019-04-15 31,152 mWh 38,152 mWh
2019-04-16 32,482 mWh 38,152 mWh
2019-04-17 30,767 mWh 38,152 mWh

Battery life estimates

Battery life estimates based on observed drains

2018-03-18 - 2018-03-25 4:08:15 167:43:47<br><br>10 % / 16 h 4:35:54 186:24:32<br><br>9 % / 16 h
2018-03-25 - 2018-04-01 3:13:40 153:43:52<br><br>10 % / 16 h 3:35:36 171:08:43<br><br>9 % / 16 h
2018-04-01 - 2018-04-10 3:27:28 128:13:53<br><br>12 % / 16 h 3:49:48 142:01:39<br><br>11 % / 16 h
2018-04-10 - 2018-04-16 2:32:51 - 2:45:05 -
2018-04-16 - 2018-05-05 2:33:26 7:33:40<br><br>212 % / 16 h 2:45:42 8:09:58<br><br>196 % / 16 h
2018-05-05 - 2018-05-09 - - - -
2018-05-09 - 2018-07-11 3:59:18 81:44:28<br><br>20 % / 16 h 4:34:14 93:40:36<br><br>17 % / 16 h
2018-07-11 - 2018-07-28 3:56:52 77:08:52<br><br>21 % / 16 h 4:28:28 87:26:17<br><br>18 % / 16 h
2018-07-28 - 2018-07-29 4:00:48 81:13:39<br><br>20 % / 16 h 4:32:12 91:49:10<br><br>17 % / 16 h
2018-07-29 - 2018-08-06 3:49:42 74:38:48<br><br>21 % / 16 h 4:19:04 84:11:36<br><br>19 % / 16 h
2018-08-06 - 2018-08-25 - - - -
2018-08-25 - 2018-08-27 3:31:51 70:37:48<br><br>23 % / 16 h 3:57:28 79:10:09<br><br>20 % / 16 h
2018-08-27 - 2018-09-15 9:55:18 - 11:00:38 -
2018-09-15 - 2018-09-17 4:49:24 74:18:14<br><br>22 % / 16 h 5:24:17 83:15:37<br><br>19 % / 16 h
2018-09-17 - 2018-09-23 4:45:07 62:34:12<br><br>26 % / 16 h 5:19:21 70:05:06<br><br>23 % / 16 h
2018-09-23 - 2018-09-30 3:54:16 11:40:36<br><br>137 % / 16 h 4:20:04 12:57:48<br><br>123 % / 16 h
2018-09-30 - 2018-10-12 3:29:04 41:00:12<br><br>39 % / 16 h 4:08:28 48:43:57<br><br>33 % / 16 h
2018-10-12 - 2018-11-19 4:16:02 51:33:02<br><br>31 % / 16 h 5:10:59 62:36:49<br><br>26 % / 16 h
2018-11-19 - 2018-11-25 3:55:49 39:47:20<br><br>40 % / 16 h 4:46:51 48:23:56<br><br>33 % / 16 h
2018-11-25 - 2018-12-25 197:16:28 21:31:21<br><br>74 % / 16 h 282:47:56 30:51:11<br><br>52 % / 16 h
2018-12-25 - 2018-12-31 2:54:03 69:55:27<br><br>23 % / 16 h 3:20:35 80:35:03<br><br>20 % / 16 h
2018-12-31 - 2019-01-10 3:05:58 72:37:42<br><br>22 % / 16 h 3:45:32 88:05:09<br><br>18 % / 16 h
2019-01-10 - 2019-01-13 1:20:26 - 1:38:14 -
2019-01-13 - 2019-01-28 1:35:27 69:46:57<br><br>23 % / 16 h 1:54:47 83:54:22<br><br>19 % / 16 h
2019-02-18 - 2019-02-25 2:34:37 45:04:34<br><br>35 % / 16 h 2:56:42 51:31:02<br><br>31 % / 16 h
2019-02-25 - 2019-03-04 2:57:31 22:47:10<br><br>70 % / 16 h 3:22:10 25:57:01<br><br>62 % / 16 h
2019-03-04 - 2019-03-11 3:44:22 62:54:06<br><br>25 % / 16 h 4:13:34 71:05:13<br><br>23 % / 16 h
2019-03-11 - 2019-03-18 3:26:25 44:22:21<br><br>36 % / 16 h 3:54:12 50:20:31<br><br>32 % / 16 h
2019-03-18 - 2019-03-25 2:46:02 45:40:50<br><br>35 % / 16 h 3:18:42 54:40:04<br><br>29 % / 16 h
2019-03-25 - 2019-04-01 1:57:40 - 2:29:43 -
2019-04-01 - 2019-04-08 1836:22:11 - 2292:25:40 -
2019-04-08 - - - -
2019-04-09 - - - -
2019-04-10 - - - -
2019-04-11 - - - -
2019-04-12 - - - -
2019-04-13 - - - -
2019-04-14 - - - -
2019-04-15 120:39:47 22:32:02<br><br>71 % / 16 h 147:46:36 27:35:50<br><br>58 % / 16 h
2019-04-16 2:15:20 36:12:56<br><br>44 % / 16 h 2:38:58 42:32:15<br><br>38 % / 16 h
2019-04-17 2:48:08 45:54:25<br><br>35 % / 16 h 3:28:29 56:55:34<br><br>28 % / 16 h

Current estimate of battery life based on all observed drains since OS install

Since OS install 23:32:30 65:00:16<br><br>25 % / 16 h 26:44:58 73:51:42<br><br>22 % / 16 h
Surface | Surface Pro | Power and battery

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4 answers

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  1. Anonymous
    2019-04-19T01:15:40+00:00

    Hello Enux2010,

    Thank you for reaching out Surface Community. We are very sorry to hear about the battery life. Please run Surface Diagnostic Toolkit or manually check Windows Updates by going to Settings > Update & Security > Windows Updates > Check for updates.

    Also I have few questions here to isolate the root cause of the issue.

    • When did this issue starts to happen?
    • How long has the Surface been in sleep mode when the battery drain so fast?
    • Were there any changes made on your Surface prior to this concern?
    • What is the make/model of your Surface Device.
    • What is the Version and OS Build?

    Please keep us posted.

    Thanks,

    KarenJune_F

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  2. Anonymous
    2019-04-19T17:43:27+00:00

    When did this issue starts to happen?

    2 year, when i done worked, i turn sleep on my surface pro 63%, morning open my surface pro remain 3% battery same problem

    How long has the Surface been in sleep mode when the battery drain so fast?

    1 day

    Were there any changes made on your Surface prior to this concern?

    i update insider preview, i dont see any problem system, but battery drain problem

    What is the make/model of your Surface Device.

    surface pro 4

    What is the Version and OS Build?

    i have insider preview, build version 1903, comp. 18875.1000

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  3. Anonymous
    2019-04-20T20:40:49+00:00

    Hello Enux2010,

    Thank you for the response. Please try the steps below.

    1. Run Surface Diagnostic Toolkit.
    2. Check the Power mode slider.

    While on battery, the slider should be set to Battery Saver. 3. Run Power troubleshooter. This troubleshooter will automatically detect and fix these potential issues.

    Open Settings > Update & security > Troubleshoot > Power and then select Run the troubleshooter. 4. Check Battery saver settings.

    Open Settings > System > Battery

    Check that Turn battery saver on automatically is enabled and that it is set to at least 20%.

    Check that Lower screen brightness while in battery saver is also enabled.

    Battery saver extends battery life by limiting background activity and push notifications. 5. Check app usage.

    Open Settings > System > Battery and then select See which apps are affecting your battery life.

    From Time period, select 6 hours, 24 hours, or 1 week depending on which period is closest to the reported problem.

    From Show, select Apps with usage.

    Looks for apps that have high battery consumption. If there are apps with high usage that the customer is not using, the customer should close them.

    If the apps start automatically, open Task Manager and then select the Startup tab. The customer can disable any apps that they don’t need to start automatically.

    Unnecessarily running programs can cause slow system behavior and affect overall stability of the PC. 6. I would also recommend that you turn off the Device properly instead of putting it in sleep mode. There might be some apps that are still running in the background that is why it drains your battery that fast.

    Thank keep us posted.

    Thanks,

    Karen

    1 person found this answer helpful.
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  4. Anonymous
    2019-04-22T02:34:26+00:00

    Friend, does the device still under warranty? if yes replacement it, if no...then change battery only cost RM130 in china

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