Why is my Slim Pen 2 Tip not working and how can I fix it?

Question

My slim pen 2 tip is not working even though i changed my tip and tried to reconnect my pen with my surface (wich btw worked) and the battery is also working because my surface showes that it is charged 96%. Everything else is working as well the back of my pen is also working the light is also lighting up.The only thing that isn't working is the tip of my pen.

Answer 1

Hi Ilayda,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear that you're experiencing issues with your Slim Pen 2 tip. Just to make sure I understand your issue: When you attempt to write with your Pen on your Surface device, even though it is confirmed paired to the Surface device and other features like app launching work, it will not draw?

Here are some troubleshooting steps you can try:

• Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support

Ensure that you confirm multi-touch test passes, as a failure here may signify an issue with the Intel touch driver. If multi touch does not work, uninstall/reinstall Intel precision touch driver.

• Reinstall the touchscreen driver: Surface Pen relies on touchscreen functionality. Make sure that your touchscreen drivers are installed correctly and working properly. This might also fix your pen.

Warning: Don't perform this solution on Surface Pro X. It can put your Surface in an unusable state and put your data at risk. You can continue troubleshooting by going to reset Surface.

• On your Surface, right-click on Start   , then select Device Manager.
• Select View at the upper-right of the Device Manager window > Show hidden devices.
• Find Human Interface Devices on the list of devices displayed and select the arrow to expand the section.
• Uninstall HID-complaint touchscreen drivers that are listed.
  • Right-click Intel (R) Precise Touch Device and select Uninstall device. Then select Uninstall in the Uninstall Device dialog.
  • Right-click HID-compliant touch screen and select Uninstall device. Then select Uninstall in the Uninstall Device dialog.
  • Repeat this process if you see any additional HID-compliant touch screen drivers.
• Select Action at the upper-right of the Device Manager window > Scan for hardware changes. It will automatically download and install the touchscreen driver when connected to the internet.
• Restart your Surface, select Start   , select Power   , and then select Restart . After your Surface restarts, try using your pen.
• Your Surface device might be missing some drivers, such as Surface Touch firmware or HID-Compliant Touchscreen. These drivers are needed for your touchscreen to work. Downloading and installing drivers specific for your device model and Windows version might restore your touchscreen functionality. For more info, see Manually update Surface drivers and firmware.
• If you’re still having a problem with your touchscreen or inking capabilities, try resetting your Surface. For more info, see Restore or reset Surface for Windows and follow the recommended steps for Reset your Surface. After you reset and setup your Surface, try using your pen again.

If these steps didn't resolve the problem, you can request a replacement Surface Pen. Go to Device service and repair, sign in with your Microsoft account, and select a Surface or register a new device. 

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist