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YouTube Media Controls persist on Surface Duo 2... Still

Anonymous
2023-03-11T18:40:56+00:00

I read a thread from November 2020 about this problem. This is still an issue more than two years later.

Surface Duo 2, Android 12. All apps up to date.

This issue is so frustrating because one can't really watch a YouTube video on Surface Duo 2. I've had to save any video I attempt to watch on the Duo 2 in order to watch it on my Pixel 7 or on a PC another time. And I'm a YouTube Premium user.

If I were to open YouTube fresh, then a video may play without the obnoxious controls obscuring the content. But don't even think of putting the video in landscape mode/ rotating the screen. And don't expect to see the content without the media controls if you launch YouTube from a link in Edge.

Clearing cache has no impact.

Going to settings in YouTube and toggling Listening Controls get you two times the controls as they persist over the content and are now displayed large-scale at the bottom of the screen as well.

Surface | Surface Duo | Display and screen

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  1. Anonymous
    2023-03-14T19:27:52+00:00

    Hi WinstonOBoogie,

    Can you help us understand your issue a bit more by providing some screenshots or video of your experience?

    We are not seeing the same behavior on our hardware.

    Thank you

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  2. Anonymous
    2023-03-15T01:55:33+00:00

    Hi WinstonOBoogie,

    Can you help us understand your issue a bit more by providing some screenshots or video of your experience?

    We are not seeing the same behavior on our hardware.

    Thank you

    I've taken several screenshots. The controls don't go away regardless of full screen mode, orientation, whether or not listening controls is selected in settings.

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  3. Anonymous
    2023-03-15T13:45:14+00:00

    Thanks for sharing the screenshots.

    Does the same behavior happen when using YouTube mobile site in the browser?

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  4. Anonymous
    2023-03-16T23:15:01+00:00

    No, there are no listening controls that display over the video in Edge mobile browser.


    Image

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  5. Anonymous
    2023-03-16T23:28:22+00:00

    Here are a few more specifics:

    After checking YouTube on Edge mobile, I went to the YouTube app. I played the first video without issue and then put it in full screen mode. The listening controls came up and didn't fade off like they should (after a few seconds). I then exited full screen and still the listening controls remained on screen. Once they appear, they will not go away.

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