No Bootable Device (Surface Go 2)

Anonymous
2020-09-01T00:55:39+00:00

Just bought a brand new Surface Go 2 for my daughter. After literally one use it won’t boot - just get a black screen with the message “No Bootable Device.”  Any thoughts on how to fix this?  This is the first windows product ive bought in years and it only took two power ups for me to have second thoughts.

Surface | Surface Go | Install and update

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  1. Anonymous
    2020-09-01T04:28:03+00:00

    We're sorry to know that you're having this kind of issue Scott Trexler with your Surface device.

    In this case, what I can recommend is to force shutdown the Surface Go 2 by pressing and holding the power button and the volume + up until the screen turns off. After few seconds, power on the Surface device and if in case you still see the same error message, what I can highly suggest is to try to reimage the Surface device using a USB recovery drive. See instructions below for details.

    - HOW TO DOWNLOAD, CREATE AND USE A USB RECOVERY DRIVE -

    You'll need a PC running Windows 7 or later or a Surface Device and a USB flashdrive (16GB or 32 GB).

    1. Visit the page to Download the recovery image for your Surface
    2. Sign in with your Microsoft Account
    3. From the list of Surface devices available, select the device that you need a recovery image for

    Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for your Surface device. 4. Download the recovery image using the button on the page 5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

    Format USB Drive:

    • Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface

    USB recovery drive.

    1. Insert your USB drive into the USB port of your PC.
    2. From the desktop, open File Explorer
    3. Tap and hold or right-click on the USB drive and choose Format
    4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
    5. Tap or click OK to erase the contents of the USB drive
    6. Tap or click OK when the format is complete

    Create a recovery drive:

    1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
    2. Select the USB drive you formatted earlier for the location and click Extract.

    Use a USB recovery drive to reset your Surface:

    1. Shutdown the Surface
    2. Insert the USB recovery drive into the USB port
    3. Press and hold the volume-down (-) rocker
    4. Press and release the power button
    5. When the Surface logo appears, release the volume-down (-) rocker
    6. Surface will start the recovery software on the USB recovery drive
    7. When prompted, choose your language options and keyboard layout
    8. Select Troubleshoot
    9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
    10. If prompted, select Repartition the drives
    11. If prompted for BitLocker Key, tap Skip this Drive and continue with the reimaging process.

    If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread or contact our Microsoft Surface Support for replacement options if in case the issue persists after the reset or if reimaging the device won't even go through.

    Kind Regards,

    Crest

    14 people found this answer helpful.
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  2. Anonymous
    2020-09-01T09:27:30+00:00

    If it is brand new, return it for full refund and repurchase. You should not
    have this kind of issue on a brand new device. Don't exchange with Microsoft
    online as you may get a refurb.

    13 people found this answer helpful.
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