Surface book 3 video will separate colours red and blue, creating a 3D effect

Question

Problem is pretty much as described in the subject. If I pause for long enough, videos I'm streaming will separate out into three colours with red and blue on the edge, of a low res image. It creates a 3D type of effect. Restart fixes it temporarily until it happens again. It happens across all video streaming apps/sites. I've seen this problem posted several times dated a few months back but I'm hoping something has been done to fix the issue. Someone suggested toggling off hardware acceleration in the browser settings and it's working for now, but I'm hoping for something more concrete. 

This is the third surface book 3 I've collected in the last 3 weeks. I returned the first one for the exact same issue, among others. The second I returned for hardware reasons. And I'm contemplating taking this back too and just getting a different laptop at this stage. 

Please help. 

Thank you

Answer 1

Install the latest Intel drivers for the iGPU:

https://downloadcenter.intel.com/download/30079/Intel-Graphics-Windows-10-DCH-Drivers

This will fix it.

Answer 2

Thank you @f-hoelderlin. I saw you mention this fix sometime back. Do you know if this fix is still causing the display issues you mentioned when connected to external monitors?

Answer 3

Hi, I don't know if it solves the issue of flickering and black screens on external monitors, I have not yet tested it. But it sure solves the issues (at least until now) on the SB3 display.

Answer 4

Understood, thank you for the advice. As a note, it appears the trick of turning off hardware acceleration either doesn't work, or at least doesn't apply off the browser, using apps, like Netflix. The colour split thing just happened again on Netflix but this time isn't present while I'm browsing. I have also found another glitch where, after I pause sometimes, and when I return to play the video, a black screen shows up and persists while the audio plays. I will try the driver fix.

Answer 5

Yes, you definitely have to install the latest Intel iGPU driver. The one provided by default by Microsoft is faulty. I had the color splitting yesterday, and that was because Windows Update had revert back to the default iGPU drivers; sometimes I would also have a rolling video.