camera dont work

Question

My camera dont work , code oxA00F4240-unknown-0x80004003

Yesterday y goin to used mi pc , and the face recognition dont work, also try to used with zoon conference , dont work

Answer 1

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release help. 

Marking as "Answered" to raise visibility.

Answer 2

Hi Enrique Garcia3,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

We are aware of several reports on this over the past few days, and our engineers are currently investigating the issue. Please subscribe to this thread for updates as we have them.

Kind regards

Lavenia

Answer 3

Good afternoon, Lavenia.

Ok, and what do I do while they solve the case with my conferences since I can't use this pc. Dig to mention that this surface pro x has very little to buy.

Answer 4

We appreciate you for sharing this, Jeremy").

@Enrique Garcia3. According to Jeremy")'s response. This issue has been resolved with a driver update. Kindly check for updates available and install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

Please confirm whether you installed the driver and whether it resolved the problem.

Answer 5

Hi N. O. GodsonGOUDJETANDJI,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,

Lavenia