How do I fix the ringing noise coming from my Surface Headphones 2?

Question

The right ear cup of my Surface Headphones 2 produces a high pitched ringing noise repeatedly. How do I get rid of this issue?

Answer 1

Hi Shyaam!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I understand you're having issues with your Surface Headphones 2. Happy to help and provide more options here.

Before considering any troubleshooting options, please first make sure your device is up to date. To check for updates, just follow these steps:

Start> Settings> Update & Security> Windows Update> then check for updates and install any available updates.

Please try to disconnect and reconnect your Surface Headphones from your device and restart your device after which check if that would help. For more troubleshooting on Surface Headphones, please see through this link Fix problems with using your Surface Headphones - Microsoft Support.

Please let us know how it goes. We look forward to hearing from you.

Greetings,

RodelioP.

Answer 2

These suggestions did not work.

Answer 3

Hi Shyaam!

Thanks for getting back to us!

If that's the case, this can be a hardware failure already that needs to be replaced/repaired. I would suggest you contact our live Microsoft support team for further assistance on replacement process. Since here in community forums, we don't have the right tools and resources for replacement process. Below are the steps on how to contact them:

1. Go to Contact Us- Contact Us - Microsoft Support.
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

Thanks again for choosing Microsoft. Hope this helps!

Regards,

RodelioP.